Eastlink

Dont get eastlink laggy and doesnt work 20 ft from the router

**This is a review of the company itself, not of anyone at the brick and mortar store**I'm renting a new build, so my hookup required a tech to come on site. Scheduled appointment #1, I waited well past the allotted time- nobody showed up.I called Eastlink I was told there was no access" but the agent would not describe what that meant. Ok

Pathetic company. My grandfather got DIY internet last week. He got cut off 5 days after getting the internet. They suspended his internet until he sends them a picture of his ID, a picture of his sin number, a picture of his lease and a picture of a utility bill. Will not refund his money he didn’t even got a week out of his internet. Said they tried calling and they absolutely did not no missed calls from them no emails from them. They are a SCAM!!!! Always a problem with theses people. They just want your money. Poor customer service.

I felt bad for the single sales person who was working, wanted to run in quickly and pick up a DIY kit, but there was a huge line already. Expect a wait.

Website gave me the Greenlight for self install. Followed instructions, couldn't connect called support they couldn't help me have to send a tech support person out. Only went with eastlink due to convenience of having it being usable today. Was thinking about another company which would have took until Thursday to set up picked eastlink because I'd have it today moved into the new place thinking I'd have internet access as of today and have to wait until Thursday anyways. Canceling and going with the other guys anyways. Make me burn my data and buy dvd's so I can actually watch things without internet. At the store I had to wait in line while they had a second associate just standing there doing nothing.

I stopped in to see if they sold chargers for xcover 4 but they don't. Before I left I asked to check my bill. I ended up leaving with my bill being $15 less per month.

I do not give eastlink even one star. I am an 81 year old senior with 8 months of illness and attempting to get better. On April 12th, 2023 I called this company and spoke to a man named Peter to cancel my service. I explained I was moving, not well and asked if someone could pick up equipment. I told him they could cancel service early, mid May, as I did not need it. I heard nothing from them so on May 23Rd I sent a letter to the company in Halifax explaining. Still not disconnected on May 29th and as I am handicapped my neighbour kindly took equipment to drop off at Highland Mall. The young man there spoke with me and said something about not being able to disconnectas my neighbour isn't me. I am 81, handicapped, sent my receipt with all account info. with my neighbour and spoke with the person there.I am moving to another province and this company, Eastlink is the MOST incompetent I have ever had the misfortune to deal with.I spent 45 minutes on phone with your employee Peter so you talk with him as I have no intention of wasting 45 minutes more.Thank you Google for this opportunity.

Be prepared to wait for more than an hour if you ever need to call Eastlink. Also don't expect them to keep appointments.

Very knowledgable staff. Kind and professional.

What is the point of a brick and mortar store that doesn't accept payments?Not everyone (think seniors) has access to the internet or a credit card.