ZARA

Zara at Metrotown is big store. Thanks to the team that keeping it very clean and organized.

I went to this store for a return. I had the case # for an exceptional return which I had been provided by Zara Customer Support via phone call.Had to wait half an hour in front of the counter while the manager calls the head office to confirm the case, and then lectured me about their return policy(which they had already done via call)…and the worst part is that then the staff didn’t even confirm the number of items I was returning, nor did they provide any paper receipt.I asked for a paper receipt and the staff just told me “it’s going to be an email” and walked away.I waited around the counter for a few minutes until I received an email from Zara. And of course one of the items were missing. (I returned 6 items and it only stated 5 on the receipt)Now I’m not even getting the money back for a shirt I returned.I understand it’s a busy store and the employees are probably stressed out. But they should definitely be more informative and try not to be so rude to customers who try to return items.

Bad customer service. Employees are not bad but a manager I dealt with today - he wouldn't give me his name - said that he isn't allowed to give his name! What?!? Ridiculous! He couldn't count 30 days from the online shipment date and refused to give me a refund - not even a store credit. He kept cutting me off and didn't let me finish my sentences. He brushed me off by telling me to just call Zara customer service. Such a bad customer service for such a big company. Zara should definitely work on hiring better customer service oriented and more competent managers.Spoke with customer service. Useless. She told me to go talk to the store. She also talked over me and didn't try to understand or resolve the issue. Seems like it's their standard practice to make customers run in circles as I saw similar reviews online.

had a really bad experience at the female section's cashier this evening at Metrotown Zara store. have been a royal customer for over ten years. I can't believe that zara would hire someone who preformed such a low quality of customer service. The young male cashier was rude when I asked for a price adjustment. He didn't explain the changes of the policy or try to be helpful. His tone of voice showed that he didn't care and was not willing to talk to you. I was so mad which have never been treated like this at any zara stores before. Luckily the sales at the men's selection was much helpful and showed me the solution. Will highly recommend for an improvement in hiring and customer service review.Also, be aware that they do not do price adjustment now which is pretty unusual for big retail stores in Canada. They might change the polices recently which personally think that they should kindly inform the customers. Sadly for this change, they may lose great amount of royal customers.

I have never been to a messier and dirtier store before. It seems that the company has no corporate policy around merchandise display and store cleanliness. I was similarly appalled at the Robson location last year, so it seems to be a more systematic issue and not location-specific. Coming over from RW & co that is always meticulously organized and pleasant to shop at (and with an excellent customer service), Zara fell disappointingly short. Clothes were lying on the floor, left in random places and there were chunks of dirt on the floor. I gave up after 5 minutes and just left. Will not be coming again.

This was a super disappointing visit. It used to feel as if Zara was a bit higher end, classier store (for a mall store), but this last visit was an unfortunate one.The store had a strange set-up of sections and seemed very under-filled despite the size. The clothes seemed cheaply constructed, and there was very little planning into how things were presented. The associates were helpful, but that was the only redeemable aspect to the visit; They did not have the item I was specifically looking for but did attempt to locate an alternative. Despite this, I will probably skip this store in the future after this visit.

I recently had a disappointing experience at the Zara store in Metrotown, where I encountered a lack of professionalism and mutual support among the Indian employees, including the manager. It was disheartening to witness how they seemed to protect and enable each other's unfriendly behavior towards customers. As someone who values good customer service, I found this situation to be highly unsatisfactory.I believe it is important for any retail establishment, regardless of the employees' backgrounds, to prioritize customer satisfaction. Friendly and attentive service should be the norm, and any form of unprofessional conduct or indifference should not be tolerated.

Great clothing selection and designs available in store. I love the store aura and the way it’s designed. Most beautifully decorated store i ever saw.

Recently renovated during the COVID pandemic and doubled or even tripled the size. Now that the men section is on the right and even bigger women section on the left. Each has their own cashier so be sure to check out at one with less of a line up when it is busy.Very spacious and comfortable, if you are coming with children, be sure to keep an eye on them since it is definitely a maze and takes a while to locate someone.Currently the men section entrance is blocked off due to pandemic protocol and entrance/ exit has staff stationed to provide assistance as necessary

Third experience on various weekdays and weekend. Place is an utter chaos, the worst floor design I have ever seen, can never find a size in stock. And don't even try to return something at this location, you are lucky if there is more than once cashier to start, the cashiers work in slow motion, they take their time putting security tags on every single item, then hang them nicely on a hanger, then hanging them on a rack while line up gets bigger and bigger, there's no sense of urgency at all. I was returning 4 items, had two people ahead of me in the lineup, took me a solid 30+ minutes to do this return. Long story short just don't bother shopping or returning here.