Accutemp Refrigeration Air Conditioning & Heating Ltd

These folks installed two Daikin heat pumps. The advice around providing heat/AC to the two spaces was sensible, the installation was smooth and professional and the heat pumps, when they work are great.The first heat pump failed before the first year and due to a hard to detect pin sized hole in the outside unit, it took quite a few visits and a lot of research on their part to detect and correct.The second unit failed before Christmas 2022 with the remote listing many error codes. I totally get that there are huge staff shortages in Victoria and that waits can be long. The technician when he finally arrived diagnosed the fault on the indoor head and then the wait for parts has begun. As of now the part may" arrive on February.I've know there are supply chain issues

I have been an Accutemp customer for probably 20 years. They would service our oil furnace yearly. I called Accutemp to inquire about a new heat pump system and within the month we had an estimate and a date for install. They were great with helping to understand and navigate how to apply for rebates. It took 2 days for the removal of the old oil furnace and the install of the new system. The guys that came where really great and professional. I work from home and we just got a new rescue dog and they were wonderful about communicating. We are loving our new heat pump and have really enjoyed the air conditioner these past few weeks. Thank you Accutemp!!!

Dan installed a wall mounted heat pump for us. Very polite and professional, and took the time to explain how everything worked. We are very happy with our heat pump and accutemp in general!

We had Accutemp remove an old fuel oil boiler furnace in our house and install a new mixed ducted/ductless heat pump system. They were friendly, professional, punctual and great to deal with. The final invoice matched the original quote. We're super happy with the job they did and have no hesitations recommending them to others. Highly recommended!

I am thrilled with the Accutemp folks and the installation they performed. They were courteous, friendly and very helpful! Everything was done within a day. All communication was prompt and on time. Mark was a gem to work with. We obtained multiple quotes and Accutemp was right in the middle, but the service was so good that I felt quite comfortable.I would hire them again in a heartbeat.

Fantastic to deal with. Very professional. From quoting to final installation, the process was smooth and we are now enjoying the benefits of our new heat pump. Everything was delivered on time and as promised. Highly recommend.

Accutemp installed heat pumps and ductwork for my residence and did a great job. When there was a question of heat uniformity throughout the house after the installation, they came back right away and made adjustments that fixed the problem. They were professional, performed good quality work and responsive. I would not hesitate in hiring them.

We had a heat pump installed by Accutemp and the process from start to finish has been easy and handled in a very professional manner right from the initial phone conversation through to the install itself. You can tell this company has high standards in every aspect and cares about the needs of their customers. 1000% recommend.

The most important thing to convey about our experience with this company is the abysmal communication. We did get a pretty fast quote initially with Andrew and had set a date for installation 6 months down the road in April.Once that day came, Andrew did let us know on the Monday we had to be pushed back 3 months, to July which was not ideal, but understandable given an alleged parts shortage. The second time around, on the day of installation, we got an abrupt email in the morning about half an hour before they were supposed to be at our house, canceling and pushing our date back to November. We got no explanation. Furthermore, we essentially missed getting the system we needed for the extreme summer heat.Andrew did process a fast refund of our deposit, which we appreciated, but he certainly does not take feedback well as you can see in his responses to customers. He makes many excuses about parts, and yet we knew of other people who had received quotes and systems much faster, similar parts to what we needed. We got a quote and installation (Daikin) from another company (who also had exceptional communication along the way) very quickly after we canceled with Accutemp. This company also showed us that Andrew’s system would have disqualified us from getting grants. Andrew refutes this point, but given the abysmal communication and overall disappointment in his company, I can’t say I take his word seriously.

They installed two natural gas furnaces in two warehouses. Andrew, Mat, Dan all did an excellent job. There were friendly, courteous, fast, professional, efficient and price competitive. I could not have asked for anything more from Accutemp.