Montecassino Hotel and Event Centre

Great room and great service. The hotel tough is located on a corner and has no visible signs.Good distance from the subway and free parking is a huge player.The place is a bit outdated in general, but would go back again.

First off to much money for what you get ! The hotel is dated and still stuck in the 80s so therefore we should be paying 80s prices. I'm just going to mention a few things! # 1 the entrance is very ugly #2 the key broke in the lock for the first room and the second #3 the TV converter didn't work #4 the air conditioner didn't work ! I can go on for ever but it's not worth it!

Horrible hotel. Smelled like smoke even though it was a non smoking hotel. The breakfast was completely scary for lack of better words. It was close to 401 the help on the trip back.

The room was DIRTY, pillows smelled like SWEAT and strong perfume, used bar soap in the bathroom floor.When we complained, RONA the front desk gave us a pillowcase so we can change it OURSELVES!. She even said that she KNOWS who cleaned it so it’s impossible. We had to argue I have to bring out the pillow in the lobby just to prove it to her. It’s ridiculous. The maintenance guy said only “black” people use this perfume. Like seriously dude you can’t say that!!!! So disrespectful and inconsiderate.

The rooms were quite dirty and unsanitary.The headboard was covered in marks that could have been wiped off but weren't, the nightside table was dirty and sticky, the walls all had stains that hadn't been attempted to be cleaned, no bed skirt, burn holes in the sheet, the lamp shade..., hairs in the tub, tv didn't work. Not what I expected for $230 for a night. No attention to detail when cleaning these rooms. There were even empties in the hall and elevator.

I was there as a presenter in one of their conference rooms. Compared to some places, it is appears much like a budget-friendly facility. Unfortunately the food offerings were outside of my diet, but the staff were very quick to find someone knowledgeable enough to answer my questions.

Personally I feel that the stay at this hotel was too expensive, especially for the service we received. The room was clean that’s the one star. However, the bedding had a hole in it, the lighting is mid and can be better, our second day, I asked for fresh sheets by calling front desk they said they will send someone to help no one ever came. I stayed with my boyfriend and our 9 month old, she had peed on the sheet so I took it off thinking fresh ones were arriving, the bed had stains on it, the pillows and bed are not comfortable. I was told breakfast started at 7am I went there the first morning breakfast didn’t begin until 8. Breakfast also isn’t much options but it’s free so that’s okay. It’s best to bring food or order all your meals while here. My biggest issue with this hotel was safety, & that’s what I really wanted to speak about. I stayed here with my family ( me my bf and our baby). One day we had left and I was at my mom for a few hours with our daughter, I had the key because I thought I would be back before my bf but he came back to the hotel before me. He called me and said that he was going to front desk to ask them for an extra key (only my name was on the hotel guest). I told him to call me so that I can give them permission to let him in (thinking that they would see that it was only my name on the room and no info of anyone else). I called back and hour later because I was worried I never heard from him. He told me that they let him in… without even calling me. All they did was ask for an ID which I’m not sure what that would be for since again his name wasn’t even anywhere on the room. He was very upset as well, because this could’ve been a stranger and the situation could’ve been very different and this would happen. The safety of this place is very poor. I wouldn’t stay here ever especially with my family.

Their buffet breakfast is worst of a kind. Not even egg included in it. Rooms were fine, spacious. Very convenient location as subways and ttc are nearby. Service was not up to the mark. The front desk person was rude and unwelcoming.

Have never been to this hotel before. We chose it for location for an appointment at one of the hospitals downtown. Hotel entrance is very dark. Didn't feel safe. Hotel is very tired. Needs to be renovated. We checked in after 9 pm and the front desk gal was fantastic! Very friendly and efficient.