Action Interior Cabinet Refinishing & Renovating

Our tired dark looking kitchen got a refresh and looks amazing. Samantha and her team were great. It’s refreshing to deal with a company that takes pride in its work and communicates clearly and shows up when they say they are going too. Highly recommended!

As a professional commercial interior designer myself, I am understandably picky when it comes to details, schedule and pricing. I found Action to be extremely professional and responsive and the quality of work was great. I have since learned that many of my colleagues in the field of design have also worked with Action - with success.

I would highly recommend staying away from Action interiors as many competitors have similar positive reviews. We based out choice on that and the estimated time of completion. The work completed, after much trial and error was good but (15 days over schedule). The communication and their business manners were abysmal, not showing up on days we confirmed resulting in lost wages (and cancelled appointments with other trades) to which they did not attempt to help solve until the following day. They did not respond to subsequent emails or answer phone calls.The tiling work done initially was extremely poor (see attached pictures) and when asked why they said our walls were uneven and that this was normal. They then attempted to fix some of the areas and grouted. When we communicated to them that the grout and finishing work was unacceptable, we were told that “they had fixed up worse in the past.”The grout had no finishing work and behind the stove and under the counter, they neglected to complete tiling. We had to bring in a separate tiling consultant to communicate how shoddy the work was, which resulted in them having to remove their work and start over, to which they wanted us to pay for extra labour and supplies. Throughout their work, they would leave off cuts all over the deck, boxes of destroyed tile for us to throw out and neglected to sweep up after themselves.In the end, the cupboards and the countertops looked good, and the work by a few of the individuals was lovely. Many were very polite and hard working. I say this with a significant caveat. Suzanne failed to inform me they had to reschedule one day leaving us with no plumber; she made no effort to help us figure this out. Every step of the way she treated us like children, not allowing us any say in hardware or fixtures… our tap does not turn entirely onto cold because the fixture picked hits the wall.I understand mistakes happen, and communication can break down from time to time, but this was continual disappointment after disappointment. We had to fight to get the work to a professional level. Going with Action Interior was a major mistake.

Samantha and her team refinished our kitchen cabinets. They did an amazing job; it couldn't be more perfect. The work was done in a timely manner. All of the crew were knowledgeable and polite. We are very happy with the job and would use them again. We highly recommend them.

If you want to avoid headaches and prefer to work with a decent company that deals with deficiencies promptly and professionally, avoid Action Interior. I have worked with many other contractors and trades, and the majority have dealt with any large deficiencies in a reasonable way, and I can usually deal with minor items myself. Action Interior is the second worst company I have dealt with.After reading some of the other bad reviews on Action Interior, I see that those other customers had similar issues, especially with their behaviour and attitude.A list of all their mistakes and deficiencies:- Used the wrong color paint (gray white) on the cabinet frames versus the cabinet doors (yellow white) and tried to tell me that it was just my eyes, or that it was already the best match possible. They eventually admitted to using the wrong color, after I had other people and painters confirm my assessment and much arm twisting.- Forgot to transport some cabinet drawers to their spray shop on multiple occasions, and tried to brush on a different type of paint to avoid extra trips to their spray shop- Spray painted metal hinges, with wrong color, that failed within the first day of reinstalling them, because they did not properly prepare and prime. They could not admit that they might have made errors in preparing/priming.- Extremely poor workmanship on mill work because Randy forgot to bring his putty and power sander, and had a hard time cutting straight lines on his power saw, and he did not want to make a second trip to get the proper tools. Left 3 mm gaps in some of the panels, other areas were not flush. Eventually they fixed after making a second trip with the proper equipment.- Used the wrong sized screws when replacing the hinges, screwing too deep into the wood of the cabinet doors. Suzanne dismissed this as a trivial detail by saying, screws

We are so pleased we selected Action Interior to re-finish our kitchen cabinets. The quality of their workmanship is far superior compared to other companies we considered.Suzanne and Samantha were great to work with. They were very responsive and helpful with their interior design advice and sourcing of new cabinet hardware.We cannot wait to have them refresh our bathrooms cabinets! We highly recommend Action Interiors if you’re looking to refresh your kitchen and/or bathrooms.

We contacted Action in February to renovate our laundry room and a bathroom. Samantha was excellent to work with. She brought samples of materials to us such that we never had to visit a showroom. She was very responsive if we had second thoughts on an issue. When work began, there were no long delays and communication about when workers were going to be onsite was excellent. The project was finished by the start of May so it was quick. This is probably not the least expensive way to go but it is a one stop design and contractor service and so is extremely user friendly.

We were delighted with Action Interior. Our home renovation was done on time and with excellent professional advice along the way. We really enjoyed having the team in our house. It is obvious they love what they do and it reflects in the relationship with their clients. We would certainly use them again.

From start to finish the Action Interior Cabinet Refinishing & Renovating kept us fully informed and up-to-date as the work progressed. They helped us plan the remodeling of our kitchen, made helpful suggestions and even sent us drawings that took our ideas and turned the them from conceptional to real. The various trades that did the work were professional, always on time, worked without supervision and they cleaned up before leaving.We are very pleased with the work, we love our new kitchen and highly recommend the excellent Action Interior team.

Samantha promised me a painless renovation and they sure lived up to the promise. The work was done quickly and efficiently and all the staff were so friendly and helpful. I highly recommend Action Interior! A real family business.