Sleep Country Canada

Bought a bed, mattress pad and pillows online for my daughter on April 21st. Delivery was April 25th and they told my daughter it wasn't paid for so she mistakingly paid a second time not realizing it was paid, and wanting her bed. Repeated phone calls and Sleep Country says they didn't get two payments so i sent proof. One customer service rep said they use third party e-com site and it sometimes happens that delivery occurs before payment shows as completed on their end. Three weeks later and they still have not refunded my $918 overpayment despite sending receipts for both payments!!! No idea how good the bed is, we just want our second payment back. Three weeks and counting.....

The salesperson was very helpful and sensitive to our budget as well as our requirements. We purchased an adjustable power-operated bed with a firm coil mattress. The mattress is probably not ideal for this kind of bed, and makes a hard roll in the middle of one's back when the head is raised. One should be careful to test the proposed mattress with the raised bed frame prior to making the purchase. Although the mattress can be chabged, it of course requires additional effort for all parties involved.

Salesman was great, delivery was prompt, only issue we had was we were sent a defective box spring, opened it up and the build quality is honestly not very good so I would hope for better next time.Box spring broke after a week of use due to the manufacturer not using enough nails, Sleep Country was great and we had both box springs replaced within a week. While the poor manufacturing isn't directly a reflection of sleep country themselves I would hope to have a better built product for what we paid which is why I gave 4 stars.

Shady sales tactics. Make sure when the agent quotes you on mattresses you get receipt of that, if you order a mattress then upgrade before delivery to another one that was previously quoted they will try and rip you off and change their quote since they know you’re already committed. Hakeems quote went from $1470 to $1700 than to $1600. Seems a bit unnecessary considering the markup on mattresses is 900% (A $3000 mattress costs roughly $300 to make). I cancelled my order and went to the market mall location which was a much better experience!

We were very pleased with service, the information about the products, etc. The bed we ordered is Bloom with adjustable frame to have the option of zero gravity sleep.The bed is great! I have back problems and since we’ve got this bed the pain is gone. I highly recommend it.Also, I would like to say thanks to Brian who was really helpful with everything from the order date to the delivery.Thank you!

Recently purchased a new mattress. All the staff were very helpful. The first one didn’t work for me and was exchanged with absolutely no hassle. All the folks at the Brentwood location were great. Special thanks to Hakeem who patiently helped me make a new choice. The only place to buy good quality products and feel well taken care of.

Great customer service. Hakeem was incredibly helpful. He managed to answer all of my questions and led me to the choice I'm extremely satisfied with. easily 5 stars

Spent $600 on a box-spring and mattress here less than a year and a half ago. Didn't even last till I finished my degree! The box-spring fell inside itself and had about 30 little springs poked through the mattress and into my back like spikes! Not a great way to wake up! I saw that it was kind of collapsing about 6 months ago and called their customer service and was told to wait till it breaks lol. Should have just went to Sears...

After a horrible experience at Ashley Furniture next door, I took my son to Sleep Country to buy a mattress. Their salesperson John was an absolute professional. He took the time with him being young and it being his first mattress purchase on his own and spent at least 30 minutes showing him the differences between the mattresses that fit his price range. In the end, they came through with the best price and the best timing on delivery. I'd recommend them to anyone.

Very good service by Hakeem. He listened to our needs and assisted us with a process in deciding on a mattress. He was knowledgable in answering our questions on differences in mattress construction and benefits. He was willing to be flexible in pricing and options. It was helpful to try different mattresses.