PolyCan Health Centre

Deleted all the low star reviews. Where was this energy towards providing a better service to your patients? Can't comment on the medical services here, but I got absolutely the worst experience possible when COVID hit. It was chaotic.

Very prompt reply back and was able to help navigate the Covid testing procedures! Will definitely try again!

First of all, these guys delete their negative reviews. What an absolute joke. I was looking for a clinic a couple months ago, decided to look at the recent reviews, saw that they're mostly 1 stars, but I decided to go anyway because it was the closest clinic, and I found out why so many people rated it 1/5. I come back to the reviews section, and most of the negative ones are gone.The people working here are very unprofessional and lacking in customer service. Especially the person who answers calls. Not pleasant. The waiting area looks pretty nice, I'll give them that, but some of the rooms are absolutely revolting. Looks like they haven't been cleaned in months. The care provided by the doctors is mediocore at best, they don't really seem to care. Anyway, I definitely would not recommend this place. Would give 0 stars if I could.

This health centre has everything you can name of, RMT, physio, aesthetics, family doctor and so much more! Ive been coming here for RMT and Farrah has always been warm, welcoming & thorough. She listens to your concerns, provides education and I always feel relaxed post massage. The staff at the reception are fantastic as well, I am always greeted with a big smile from Sanny. She is always on top of my paper work which makes it much more efficient. Would definitely recommend!

Not sure if a lot of the 5 star reviews are fake because they don't have any comments, and also this place is really bad. The receptionist is very rude (especially during phone calls but im not sure if that's a different person) and I felt like I was just being ignored. The doctors also didn't seem to take my concerns very seriously. 0/5

Worst experience ever. I have been trying to get in touch with them for days to reschedule my appointment due to cancellation of my flight. They never reply emails nor phone calls. And i went to there clinic today, tried to explain to them, they just tried to ignore me and ask me to leave. No customer service at all.I left the clinic with no solution, they won't refund the deposit even though they didn't even care to mention that before i made the appointment. The only way is to make another appointment online which means they can just keep collecting people's deposit and not helping them reschedule, or not helping at all.

Staff at PolyCan Health Centre are very welcoming and friendly, especially Sanny. I've been seeing Sharon Farquharson - a physiotherapist at this Centre, and she's knowledgeable and professional. I highly recommend Sharon!

Terrible service. Near impossible to get ahold of anyone. They do not respond to emails, and half the time their phone line options go nowhere. Their online booking system is full of errors. My family doctor switched his practice here and I am not impressed.

Glenn Steele is such an amazing massage therapist, human being, and above all he is very knowledgeable about not only his craft but also so many other interesting topics. A true intellectual and he is all around fantastic! You are beyond lucky to have him at Polycan!

I had the WORST experience with this clinic, doctors are terribly UNPROFESSIONAL. If I could I would give a big MINUS ⭐ instead.I booked appointment 22 days ago. I arrived quite early (1h in advance) and told the counter staff that I need to pick my kid from school right after the my check up, the time indicated in the email for my slot. I waited till an assistant brought me to the room. And I waited for 10 minutes without any sign that doctor will come. I came out to ask for the next day appointment because doctor didn't show up, and I could not wait. Staff told me that the doctor can do telemedicine in the next morning 10:30 and they can email me the letter for the lab.This morning, no calls, no email. Nothing. I tried to call the clinic many times with extension 5 for the family doctor but couldn't get through. It's nothing till now. I just wonder what kind of doctors and staffs in this place?