Montréal General Hospital

I want to say how kindly I was treated in the emergency (January 25) from the Triage to the Dr and psychiatrist who treated me.The waiting time (maybe I arrived at a good time) was barely two hours.I live in Chateauguay and have been many times but never received the care I encountered at the General.I hope the government provides more help and.. the staff paid like royalty.I salute these caring people.It's not an easy job.ThankyouJulia

My mom came in yesterday to have an urgent imaging (CT scan or MRI idk), since her GP told her to directly go to the hospital she might be giving signs of strokes. After 8 hours of waiting, no doctor saw her, and the nurse told her she has to wait at least few more hours since only one doctor is there. We finally left bcz my mom, an old lady, couldnt take it she needed rest and can’t stay all night on the chair. The service is really bad, let alone the hygiene is non existent. Some people were there for more than 24hrs. We lost hope in this system, now idk how we do this imaging requirement…

The volunteer run cafeteria pumps out such great food for a cafeteria.The hospital is good. I've been here for many different things and never had issues other than the occasional long waits

Absolutely disgusting. Stayed very many days and no one ever came to clean the room or even empty the garbage. My previous stay was the same thing. Ontop of the bed bring broken and not being able to adjust anything… Not 1x did a PAB come bring me linens to change my bedding. Not 1x did they offer to help with a bed bath or changing of the gown. Avoid this hospital. Bedside manner needs to be teached as well as staff leaving medications laying around. Going in and out of rooms while there’s a VRE outbreak and not even gowning up. Just a terrible experience. Take the extra few minutes and go to the GLEN.

They don't prepare the and give patient sleeping pills. So she can sleep on the chair in the waiting area. And after 3 hours they are still preparing the room. We, after listening to this nonsense, we leave the hospital.

Very kind and knowledgeable staff, emergency room waiting area had been temporarily located in a construction zone which is not a great idea, but I believe that was being changed that same night. Emergency room process does need an update and by process I mean diagnosis, prognosis, q&a, etc. After 14 hours there I left without a clear idea of what I had to do next (apart from filling out the prescriptions), what resources I could use to help accelerate the healing process and what to do in case of complications.

I had heart ablation surgery last week.I would like to thank all the staff, they were awesome, compassionate and professional.. A special thank you to nurse Renee..

INHUMANE and unsympathetic staff in this hospital!!!!! Totally lacking empathy and kindness in security staff and one female nurse. I would have put in zero or negative stars if there was such an option.My 92 old mother in law was placed at a gurney at the entrance right under two brightly shining fluorescent lights from 9:00 pm to 8:00 am. She is immobile and need me to help to go to the bathroom every hour. My husband needs to be there to translate for her / that’s why we both need to be there.When at around 11:00 pm brought her to the bathroom, afterwards we tried to turn to her gurney. We were refused access back by the security guard. They had to check with the reception until the found that my mother in law’s gurney indeed is in that room that they allowed me to pass. That night, another gentleman on a gurney next to us needed help, I even offered to wheelchair him to the bathroom. We are being considerate to everyone in the emergency room.but we are human and need to sit down to rest a bit too.In the morning, the security guard said either one of us must leave. All night, ambulances with gurneys come in next to our bed, we had no space to sit. We have been up all night and have been moving our chair to allow other gurneys to pass by. The security guards are non-sympathetic and totally inhumane. My mother in law is incapacitated and need me to help her to go to the bathroom. My husband has to translate for my mother in law - so we both need to stay. The security insists that one of us must leave! I explained to the security guard but they refused to accept and insisted one of us must leave. Later the nurse came in and when we explained to her the situation, she was totally unsympathetic. There is no empathy or kindness in this hospital. She said she would help my mother in law if she needs help and there is no reason for my husband to be there. Well, I am very short and weak and won't be able to support the weight of my mother in law. And when I needed her help, she is nowhere to be found!I told both the security guard and the nurse that they might try to impose the rules, but empathy and kindness goes a long way. It’s amazing how you put a uniform on someone and now when they perceive they have “power” and how inhumane they can be towards the weak and sick.I am totally disgusted and appalled by the unkind, thoughtless and mean attitude towards patients and their family members. If I could give negative stars, I certainly would.I am still in the hospital. If the doctors came and they refuse to allow me to go back into my mother in law’s room, we would just pack our bags and leave. This is entirely infuriating!!!!The mindset of lower level staff reflect that of the higher administration level and the corporate culture.A little more empathy and kindness goes a long way!!! Can’t believe that is not a priority.This is our first experience and also a very negative experience.Also it is extremely dirty - bathroom floors are full of urine, paper on the floor everywhere and the bathroom wreaks of urine smell. Simply put - disgusting!!An end note - the doctors are very kind, accommodating and sympathetic as a redeeming grace. But the wait is supremely long.

Was told by the ER doctor that I should just take Tylenol every day for my chronic pain (so severe I couldn't keep a job), then was forgotten in a room for 3 hrs when they said they were getting me a bed. Once I inquired as to when I was getting a bed they said there weren't any left, and that the doctor who admitted me and went to get me said bed left 30 mins after our interaction.

Having visited twice, the care I received was mediocre and that’s generous. I noticed how BIPOC and women were often ignored or dismissed and untreated. I had a doctor who was receptive to feedback but given the size of the hospital, I understand they need to triage trauma. They were severely understaffed and so this is a systemic issue that needs to be addressed in addition to training on gender affirming care & biases towards BIPOC and 2SLGBTQ+. My favourite part was chatting with fellow people in the wait room. We had good chats about how we need to reform the healthcare system: people who GET things on the ground because decisions are being made by people disconnected from the front line reality. I look forward to a time when accessible and inclusive washrooms show ALL GENDERS are welcome.