Hicks Insurance Services

I felt bad that the 1-star review was the only one considering I had a good experience here, as it did make me hesitate about coming here. However, I also did a vehicle transfer with Stephen, the manager, and he was very professional. The transfer did take 45 minutes, but that included me getting my insurance and a call to ICBC. Stephen explained to the seller how she could keep her plates (the other dealer was going to make her turn them in), and went through everything very thoroughly with me. His shop uses a checklist to make sure they don't forget everything. Sure, it might not be the quickest, but the confidence I felt that everything was done right was worth it.

Steve is a great guy, he was able to answer all my questions and informed me on things I did not know. He is very knowledgeable, friendly and approachable! Highly recommended if you want someone fast and efficient for car insurance!

Nightmare. We sat down with what we knew should have been a routine transfer of ownership. Instead it took an hour and we still hadn't gotten any closer to finishing. We couldn't understand him. We sat there asking what he was doing. He said that ICBC computer was down... and nothing else. We had to keep asking questions to get anything out of him. How long? What's going on? How's it going? People in line left out of frustration. We were committed so stayed. It was on Sunday, and he ended up calling another co worker and going through screen after screen on the ICBC system getting help..tap, tap, tap, staring down at the computer.. tap, tap. mumble, mumble.. I thought there may have been a hidden camera somewhere.. like a joke... then he said the ICBC system was down. He told us to come back on Monday to finish. Totally useless and waste of our time.... yeh right... we left and went to another ICBC centre and they completed the same transfer... in 10 minutes flat. I would never recommend going to Hicks Insurance.

Nice, easy and efficient. I'm always renewing my insurance at the last minute and they're great at accommodating me. I've gone there 4 times so they're doing something right :)

I went to them for collision/comprehensive coverage for a motorcycle.The service was very quick. They were able to expedite getting a quote from a private insurance provider so I could have the insurance effective same day. This was my first time getting private insurance and they were very knowledgeable and able to answer all my questions.

Very quick and easy renewal over the phone. Moros was extremely helpful and professional. I'll definitely be renewing with them next year

I did ICBC auto insurance renewal here. There was an issue with my file but Maros resolved it quickly. He verified everything with me thoroughly and was very patient in answering all my questions. Very friendly and professional service.

Happy with their service and responses, first started with them because their business hours were convenient to my needs. It was my first time applying for car insurance, Maros was very helpful making the process straightforward.

Very patient, helpful and provide great guidance. They explain what each part of the insurance is for, what alternatives there are, and provide multiple quotes as needed.

Convenient location, friendly service and they're fast. It's nice that they also accept American Express for payments.