NAPA Auto Parts - NAPA Stoney Trail

Definitely agreed with the comments below about the poker face and no customer service!!!

John was very helpful in understanding the issue with my battery and is always willing to go beyond to provide excellent customer service.

Best ever customer serviceI had to ask the guy 'a name to give 5 star ! who helped me with no charge with simple car remote start battery service!His name is JohnI definitely come back and get service through him !!This is the proper customer service regardless money making customer or notVery appreciated all his thoughtful and honest customer serviceDefinitely comes back !

Can't believe how crusty the employees are here. Walked in, didnt even get greeted which is surprising cause so many customers probably hate this place and I was the only customer. Hope the person who called at around 4:40pm on June 8th for brakes sees this. After the arrogant employee hung up he says to his co worker you dont need new fricken brakes in 2022

I was in the store at 112 Nw. This morning around 1130 am. There was two men behind the counter having some kinda conversation among each other. I stood by the counter waiting for help and seems I a. Invisible even though I am 6 plus feet man. I ask him if he could give me hund and he told me that he don't help people whom are over the phone coming into the store. The strange thing about it was that I wasn't over the phone. I was actually talking to my self amazed by their behavior why this two people doing nothing not welling to help. I left the store very disappointed with the service I accounted. The thing this people didn't understand was that I am Aldo bussiness owner into the community and this kinda behavior will not be tolerated by any means in my store. I also understand the power of this kinda comment to the bussiness a d I home someone will read and make the appropriate change so no one will go through this agian

have bought a couple of basic automotive stuff from here the owner/operator is always helpful and never had any problems but only good experience here

Never has parts in stock and when they do they charge multiples of the cost you'd expect. I've gone here a dozen times this summer continuing to hope that THIS TIME they'll have something I want. No. And the most recent time they actually told me if I want parts for my Toyota I should go to the Toyota dealer. Auto Parts" is in their name - if they can't provide that then find a new name. I'm done - I'll only go here if I've exhausted every other option."

I would definitely give 0 star if system allows. No customer service and poker face all the time.

100% agree with other reviews. This is the worst place ever interms of customer service. They really excel and try their best to make sure customers leave UNHAPPY. I wonder how come they still work there? I will never visit other NAPA.