Hope Street Management - Edmonton

Utilizing the services of Hope Street was supposed to make our lives easier but that was far from the case. When the tenants moved out of our property Hope Street did not enforce their Move-out Checklist and our property was left very unclean and damaged. When trying to resolve the issue they would not respond to emails, texts or phone calls on several occasions. The end result was a reduction to the price of our property when we sold it.

We've had a rental property for over 10 years and this latest go around, we decided to try Hope Street. We could not have made a better decision. Talk about removing time, effort, headaches, and more! Our only complaint is we should have done it sooner. The value for the little they charge (10% of your rent) is SO great. I highly recommend Hope Street to anybody renting out a property. 6 Stars if I could have!!

I rented a townhouse through Hope Street and the whole experience was excellent, from the start with a digital inspection performed on all items in the house including any details that needed to be taken care of, to the processing of rent payment and any inquiries, to the turnover of the property back to Hope Street where a new digital inspection was performed and matched to the original to our satisfaction as tenants. All very professional and responsive from the start. Keep up the great work Stephanie, Shamaila and the rest of the team!

Hope Street does not do a good job of managing the owners of rental properties. Owner has sent random people to our rental property without 24 hour notice multiple times for non-emergency reasons and Hope Street has done nothing to address this issue. If you want appropriate 24 hour notices, do not rent through Hope Street.

Valerie has been great to deal with. She got my new purchase rented quickly. Always responded quickly and professionally. Would highly recommend as a leasing agent if you are looking to rent out a property.

I worked with Paula Allard from Hope Street and she was amazing helping me through the process of applying for a condo and moving in. She was always extremely responsive and quick with getting me what I needed. Wouldn't hesitate recommending her to anyone!

Would not recommend ANYONE to rent an apartment under Hope Street Management. Expect absolutely no hope from them. They do not respond to service requests at all. They do not accommodate their tenants in any regard.They lie about responding to service requests made, and use that against you. I made several service requests through their portal, no one came to fix them for over a month, the service request portal showed they had come to our apartment and fixed" it

I wish i could put 0 stars but i cant. I have lived in a hope street townhouse since April. My experience has been HORRIBLE. On my move inspection, the house was not clean, they stated that they would not hire cleaners either, i was suppose to have air condition as stated on the ad, come to find out the air condition does not work and thy have no plans to fix it, i refused to sign my inspection form which to this day i don't have a copy of. A week into living at the house my dish washer wont drain, could not get ahold of anyone at hope street even though they have an emergency line" so i have someone else come in and fix it. I fought with them on the legality and even had to get the tenant board involved to get my air conditioning fixed which took 3.5 months by the way. My washing machine flooded my laundry room and garage

I have been dealing with Hope Street for over a year now. I am very happy with the expedient and professional service, from all Hope Street team members. Russ Jackinsky has been my rental agent, and i have had a great experience with Russ specifically. We managed to get the apartment rented in record time. Great service and attention to clients. Much appreciated and recommended.

Would not recommend . Like pulling teeth to get a response once you have signed up ... especially when something was wrong with your rental property .. I have been patient in waiting for a response. At first I was told they would look into the matter as in check our original damage report ... I already knew the answer as I had it sitting right in front of me ... once they realized I was right all contact was stopped I have emailed a few times with no response for them to rectify the situation ... I wouldnt recomend these people manage a dog house let alone a house house .... STAY AWAY