Shoppers Drug Mart

Sharon was incredibly helpful and caring as I had trouble with blood pressure. I had to be taken to the hospital and Sharon called them for me and made sure I was okay. She has been very helpful after as I have been trying to adjust my medication and prescription. She is very knowledgeable and very kind.

*Edit, several months later. I had to use this location again because I needed something quickly, and the experience was much better. So I've continued to use them, and not only has the service become better, it's amazing! There definitely was a time where I had consistent issues, but it seems the problems have all been sorted out (and the people who were causing the issues are no longer there it seems).I'm leaving the original review below- to me, the most important thing is that there has been such a massive change, and I'm impressed!I came in to pick up up something today, and I thought I'd check to see if there was any chance they could have a prescription I submitted online ready for me. I had only submitted it about 20 minutes earlier. It was not only ready, but the staff were all quick and friendly. While the below issues existed, I'm confident now after consistent excellent service that they have the issues sorted out.I've officially given up on the pharmacy here. I have no idea why, but almost every time I drop off a prescription, they tell me it was filed but not filled when I go to pick it up the next day, then they make me wait.Today was the last straw. They filled 2 prescriptions, but the third was only filed. I'm writing this review as I wait once again.I wish I knew how this could happen so many times. But I won't bother finding out. I've been burned too many times to come back here.

Store did not honor the scanning code of practice. Checking my receipt I noticed a product scanned 10% higher than the advertised price. Staff Sadie refused to do anything, just said prices had increased and that what I had to pay. Spoke to supervisor, she came to check the price, then covered the advertised price with a sticker and refused to honor it. I asked to see the scanning code of practice, she read it to me but still refused to honor it as “they tried to cover the price”. Said I would have to come back and talk to the manager.

This is probably the worst pharmacy I have had experience with. The staff is rude, not helpful. The amount of problems I’ve had getting insulin refills here is ridiculous. Told my prescription was ready to be picked up multiple times and then when I arrive they tell me they don’t have insulin stocked, I ask where to get it and they don’t help they are just rude. I do not recommend going here if you need life-saving medication because they will not take you seriously, or treat you with respect.

I had never visited this location before. But stopped in for a Covid vaccine. While waiting to leave, I was helped by a lovely woman named Fatima at the cosmetics counter. I was looking for a substitute for my long time use of House 99 men’s skin care system. She was awesome. She helped me determine some close alternatives. I settled with a Jack Black starter pack and then she threw in some samples for me to try as well. Wonderful experience.

Older asian woman with glasses at Post office is extremely unprofessional. I came with a package to send out, and she told me I needed to seal it shut and its common sense" while laughing and shaking her head.The reason I didn't seal it shut is because I've been going to this Post Office for more than 15 years

Very rude pharmacist, but yet used to really like their cosmetic products stuff until today… came in to return fragrance that I recently bought and they said no to my return … even though it was bought only a week ago, which is within the return policy and with the receipt. I had to go to another shop, aspen landing shoppers where stuff was more than helpful, they accepted the return and surprisingly carried more verity for fragrance))

Excellent customer service and efficient process! Every time, I go to this Shoppers Drug Mart to purchase Beauty, Cosmetics, etc. I come home satisfied. Shout out to SADIE for her exceptional and professional customer service! What an amazing lady. She is full of positive energy, knowledgable, very friendly, patient and helpful. When I need to visit Shoppers to buy a product, I always go to this location and look for her because she always goes above and beyond to help me out. Her attention to details and her ability to ask the right questions to guide me to the right product are impressive. She is definitely a fine ambassador for Shoppers Drug Mart. Great Job, Sadie!

I’m not one to leave bad reviews, and I have given this location many chances, and every time I end up more disappointed than the last.I’m a current longtime employee of other SDM locations, and the front store staff at this location are both unprofessional and seemingly clueless. (My limited experiences with the other departments of the store have been pleasant, however this review is primarily reflective of the neglect and failure to comply with decent customer service from the front and floor staff.)My recent two experiences have been me calling ahead and asking to put an item aside for me to pick up later in the day - usually on my way home from work. The location I currently work at is on the smaller end, and we can’t carry much of what the larger locations carry. Both times I have spoken to ‘Justin’ who has put the items aside for me, only for me to swing by a few hours later and find out he sold them before I could get there, and I am told with a shrug and very little remorse that he failed to even put a note on merchandise to dissuade others from selling. In my experience working under a couple different owners and a couple different stores, this is not how you put items aside. Usually I’ve held things till closing; not just 30 minutes after talking on the phone. I don’t live very far, but the two items have been Nintendo games and arrive at stores in small quantities. It’s been a extremely frustrating to leave work and rush over here and leave empty handed. Other times I am here, I am treated coldly and cashiers have been almost intentionally careless when scanning and bagging my items. I’d love to just use self-check, but employees must go through a cashier now.I sincerely hope someone is able to set a good example for the employees that need further instruction on these areas of customer service.

I’ve only recently moved to the area and switched to this Shoppers Drug Mart, and after 3 times coming to pick up prescriptions, I am very impressed. Lynn especially, goes above and beyond to make sure you get what you need in a timely manner. I had some troubles this week with the photo submission prescription service, and Lynn made sure that when I came in to drop off and pick up the prescription that it was a nice and quick process. Definitely recommend this location!