Calgary Custom Photo Services

We came in today with our 3 kids for passport photos based off the good reviews regarding their work with kids - I even called ahead to make sure they are indeed good with kids and I was assured they are. Our middle child is very high energy - and may slightly be on the spectrum. Regardless of that, she’s super responsive and so sweet.When we arrived I immediately told the girl that was helping us to please take our middle child first, and I explained we had to move fast with her - though she seemed nice, she proceeded to take my eldest daughter despite what I said.Once we got our middle child in the chair, she was thankfully still responsive but they couldn’t get the shot perfect because she was either smiling or hands were up etc. We did everything they asked (go get food or candy so she can keep her mouth shut) - this all was killing time and with our middle child, she gets distracted easily and will lose interest.Our middle child is trained to smile for photos, so she didn’t understand the mission, which is understandable. This was a 2+ person job on top of myself and my eldest daughter helping - They had 3 staff working. One of the staff asked “are we dealing with high energy or special needs?”. I was appalled someone asked me that so bluntly and as a mom, my heart broke for my child who is just sitting there for a long time, smiling, thinking she is doing a good job.One of the staff explained to another customer that they have a toddler (my child) that was not being cooperative which again was inappropriate. To label her high energy or special needs and not cooperative is not kind considering she’s just a child that hasn’t done this before. We got the photos in the end, and I do appreciate this took patience, I just wish they would have collectively come together and made it happen faster, be more empathetic, and positive. They could have shut the doors for 5 minutes and worked with me to get it fast and give us a great experience.

The staff was extremely helpful in getting passport photos for my 2 week-old daughter and myself. They have a good set up for infants and have the dedication to get the picture you need for your passport document. Service was also super fast. I highly recommend them for your family!

I can't even begin to say how much I love this shop. They helped me with my father's celebration of life poster - design and printing and it turned out beautifully with quick turnaround. I use the online ordering system which is super easy to use and always printed the same day. The clerks are always friendly, helpful and efficient when I go in to collect. I've used their services about 10 times in the last month and have never had a problem. Highly recommended. Lorna

Great for infant and toddler passport photos. After our newborn was turned away from two other photo places, we found Calgary Custom Photo. They were super quick and efficient with our two week old and they were super patient with our moody 2.5 year old, even as she melted down. I'd definitely recommend them for great service and quick passport photos for newborns and kids!

I 100% agree with others who said poor quality, rude staff and not a proper place or lighting for the photo shoot. Water $26 and got a horrible photo face that is not straight I even asked her that time and she mentioned that the software will make it right when I said can you make it look even that time she said we can’t edit the photos. The photo itself looks not real the quality is too high and too much contrast is added to the hair. A real photo never had so much dark hair when my actual hair is brown dyed. Idk what kind of revenge she was taking on me. More about the quality of its garage. The printing sheet is cheap and yes the girl didn’t even greet me was on the phone the whole time, and later on, attended to me but never paid attention. Will never return to this store.

Baby passport photo was fast but turn out good. They will wait for you to calm your baby before they take the photo.

My favorite photo finishing place, as an ex-professional phographer, when I require special services such as large enlargement, plaque mounting; the list of their service is extensive, always excellent and moderately-priced. Also very knowledgeable staff, who can cater to either basic photographers, or advanced individuals like me; with 60 years of experience in photofinishingI very highly recommed them.

It’s our go-to place for passport photos and portraits. The staff are very warm and friendly. In one of our visits, they extended their time for the sake of our urgency. Highly professional. Though we insisted that he would like to pay more for the extended time, they simply denied. In another case, I tried a lot for square prints in Calgary and I finally found it in the store and that was my first visit. Now, I am a regular visitor

Reasonable prices, great pictures and services. It’s family-owned and the whole family works in-store especially on weekends. They are nice people who work hard and are service-minded. I walked out much happier than when I came in. It was a pleasure doing business with you. I highly recommend this place. P.S. I noticed a lady in a wheelchair who was quite fragile and also witnessed the daughter behind the counter, going out of her way to help this lady with her telephone. I was just awed by this selflessness.

Amazing experience at Calgary Custom Photos! Nigel was amazing. He was patient with my 4 month wobbly baby. He kept taking photos until we got the right angel (which wasn't easy) . Thank you our passport photos!!!