Mayhew Jewellers

First time in there the staff was very helpful and wecloming, the store is very well displayed and organised Well done ladies. I'll be back to shop there again

I have come to know that Marlene makes good on things the customer is not happy with. Over the years she has been a great merchant to deal with.

Just left the store. What a great experience! Both Marlene and Hayley (I apologize if I misspelled your names) provided excellent personal service. Incredibly knowledgeable and went out of their way to explain my watch to me after battery replacement. A watch I didn't even purchase from them. The store itself is inviting and filled with jewelry of course but great clocks, glass art and wonderful gift ideas! Thank you so much!!

My ring came in and I am not happy with it and they will not return it.

I've been to other jewellery stores in larger centres but none as friendly as this one. Also, this store has a great variety of products including some very nice gift ideas at very affordable prices. If you live in the Kingston or Belleville area, you should take a short drive to Napanee and visit this lovely little store. If nothing else, I'm sure that the staff will make you feel very welcome!

Newly renovated

Walked into the place to get an appraisal on a bracelet to be greeted with absolute disrespect. She asked how much I paid for it without even seeing it and said well what you paid is what it's worth even tho I bought it in a second hand store taking a gamble. She wouldn't give me any info on it.. NO HELP WHATSOEVER. Ive never had issues here before but I won't be going back in if she's at the desk!!

If I could give it less then one Stars i would, the onwer flat out lied to me and, many others I know. Don't get me wrong the stuff she sells you is beautiful. It's just not what you thought it was. Earrings that trun you green, a watch you can get ay Walmart for $30, and she will tell you it's a name brand when it's not.

I hesitate to write this because I hate to downplay local Napanee businesses but I think this needs to be shared. I phoned Mayhew's to see if they enlarge rings. I was told they personally didn't but rings were shipped out on Mondays from their store and returned on the following Monday. I took my ring (1.4 ct diamond ring) in on Thursday Jan 5th, 2023 in the am. I was sized and told the owner (Marlene Sweet) would call me to discuss prior to the shipping off due to the side stones possibly being an issue. No calls Thursday or Friday or Saturday morning. I phoned Saturday afternoon, to talk to Marlene. I didn't want to miss the Monday shipment. She wasn't available. I waited until Thursday - a week after I had dropped it off without a call back from anyone at Mayhew's. My husband and I arrived at 8:50 am Thursday to pick it up - the store opens at 9 am. I want to shop local, but not if I have to endue this type of customer service. They never provided me with a voucher, claim ticket, or receipt at drop off because (quote/unquote from Marlene, the owner It's a small town. We don't provide receipts" but they were willing to give it over to my husband whom they have never met without store proof of any kind - Yikes!. Unfortunately for my husband and me