HealthSource Medical

My Doctor is Erin Reich she's the best doctor I have. She's very meticulous and understand her patient very detailed to explain the result of our test.

The doctor I see is incredible and so helpful. Reception however does not have a messaging system capable of fielding calls when people require information or appointments. A busy family practice should have an adequate answering machine system and not a busy dial tone. The messaging system, Avocare, has been wound down but the clinic's roster has not been contacted about what system will be replacing it, or increased the capacity of reception. I don't want anyone to work harder because I imagine everyone is working very hard. I think this is an opportunity to work smarter to improve infrastructure around appointments. I should not be told to avoid walk-in clinics when calling to make an appointment takes an hour to get through, and the holds I am placed on are 10-15 minutes long.

Excited to finally have a family doctor after 4 years of waiting. Unfortunately, it was this clinic and Dr. Cojocaru. Kept asking me what I want him to do about my chronic knee pain when another doctor gave me 3 courses of action. Dr. Cojocaru’s best suggestion was to take time off work…His know it all attitude is extremely unbecoming. This clinic also assumes all people are privileged enough to take a day off work to fit into the doctors/clinics limited schedule.Waiting 4-5 hours at a walk in is better than dealing with this place.

Absolutely terrible since Tony Canton left. They used to have a great messaging system, but they removed it now for some other platform that doesn't let me message them at all. Not that customer service was ever great here. Usually they are extremely rude and cold and clearly do not care one iota about the patients. The only good thing about this place were the doctors. Now it's just a disaster. Bring back Avocare. It was a great system. Or at least let us email you. Why are you so intent on staying stuck in the 20th century?

Dr. Megan Banting is an attentive and kind doctor. My initial visit with her was very in-depth and thorough. She looked for ways to solve all my medical concerns. I appreciate her prompt referral to a specialist and quick follow up on test results.

Don’t really understand these negative reviews . Dr. Banting is great! Super kind, listens to my concerns and questions . Very patient and caring . Got my implant for birth control and she was quick and very caring during the whole process. Very lucky to have her as my family doctor !

Really bad care. Waiting for some urgent test results and when the results arrive the clinic asks us to retun 2 days later because the only doctor is too busy. I guess we'll have to wait to see if my wife needs antibiotic since they don't care about their sick patients. I would never recommend this clinic to anyone.

Revising my review to 3 stars because the doctors are great. But… could not get a simple anti-depressant refill. Front desk says robotically that I have to schedule an appointment. When asked if they can leave a note for the doctor about the situation I am in, the reply is, no, you need to schedule an appointment. I have no meds and the soonest appointment is 13 days away. Very terrible protocol. A depressed person without meds and without any way to contact the doctor. Phone line is down and online booking system is broken.

Megan Banting is a terrible doctor. I'd rather go back to being doctor-less than return to this clinic and see her again. It also doesn't help that the reception makes everything cumbersome.

I love my doctor, but it’s so hard to book an appointment. They canceled my last one and now I’m trying to rebook and it’s like pulling teeth to get a hold someone over the phone. The staff is friendly and once again my doctor is amazing but this is madness. It shouldn’t take me several weeks to get ONE DAMN appointment.