City Waste Services

STAY AWAY FROM THESE UNPROFESSIONAL, DISRESPECTFUL, RUDE, CARELESS PEOPLE WHO NEVER ANSWER THEIR PHONE, THEY PROVIDE NO CUSTOMER SERVICE, THEY WILL OVER CHARG YOU!OVERALL MY EXPERIENCE WITH THEM WAS HORRIBLE, IT INCLUDED: GETTING YELLED AT, BEING OVERCHARGED, DELAYED MY CONTRACTOR AND DAMAGED DRIVEWAY.I brought a bin from City Waste Management to dispose some access dirt when doing the back yard. Boy do I ever regret using them and don’t want anyone to ever go through what I went through. MY EXPERIENCE INCLUDED: GETTING YELLED AT, BEING OVERCHARGED, DELAYED MY CONTRACTOR AND DAMAGED DRIVEWAY.1. When placing the bin, they did not support it property and damaged my driveway2. They never answer the phone and when they dit, an Asian guy (I think he is the owner) would latterly yell, scream, and hang up when he is done talking.3. My contractor asked the driver to drop the bin close to the curb. It was ok to do so when it was empty but when it got heavy they had a hard time picking it up. In the process, they further damaged my driveway and my across the street neighbor’s grass that we had to later fix.4. By not showing up to pick up the full bin they delayed the workers an entire week. I had to keep calling to get them to come collect it… the guy yelled and said the bin is too close to the curb and too heavy for us to pick… “It’s your contractors fault he told the driver to drop it off at the end of the driveway!”I said “your driver should have just said I can’t because it will cause a problem later on, he knows his truck and is doing this for living not the contractor”, he told me “If you guys would had SHUT UP and let him do his work we would’ve not have this problem now!” I was shocked. I have never been disrespected like this in my life. I had no choice but to take it as their freaking bin is full and in my driveway… I needed it gone for the work to finish.5. When picking up I was at work, they asked the contractor to sign a waiver (who has not authority ) saying they are not liable if they damage the driveway.6. Then they asked for my credit card information to take the bin away, spoke to Julian who said not to worry it will be charged based on weight and I will get notified before any charges go through and a detailed invoice will be emailed to me. I gave Julian the card number and never heard back.Few weeks later, I check my credit card statement and I was charged $1,648. I called for days, the Asian gentlemen answered after 1 week, he claimed not to have my email address, but in a second when he pulled the file, my information was miraculously there and he sent the invoice.When I argued with him how could they charge $1648 and neglect to notify me or send me the bill, he just yelled and hang up the phone on me.STAY AWAY FROM THESE UNPROFESSIONAL, DISRESPECTFUL, RUDE, CARELESS PEOPLE WHO NEVER ANSWER THEIR PHONE, THEY PROVIDE NO CUSTOMER SERVICE, THEY WILL OVER CHARG YOU!OVERALL MY EXPERIENCE WITH THEM WAS HORRIBLE, IT INCLUDED: GETTING YELLED AT, BEING OVERCHARGED, DELAYED MY CONTRACTOR AND DAMAGED DRIVEWAY.

I was charged almost immediately a very high price but was assured I would receive an invoice within a week with any adjustments. It is over a month and I still have no invoice. I try calling and no one answers. They have your money and seemingly no interest in sending an lnvoice detailing the charges.

Horrible customer service. Called several times with no answer, no voice-mail. They even texted me saying they would call back in 5 minutes which never happened. Was about to use their services but after reading the multiple reviews about money issues, I decided not to. Saved myself from a headache.

Avoid at all cost, use at your own risk! You have been warned!Expect to be overcharged, expect extra hidden fees, expect the owner to rage and totally cuss at you when you complain, and expect the bin to stay on your driveway for WEEKS awaiting pick up, and expect to never receive your refundable deposit, even after over 11 contact attempts! DO NOT USE! Again, you have been warned.

Do not under any circumstances rent a bin from this company! Like so many other reviewers, the balance of my $1,100 deposit" was never returned--an amount I estimate to be approximately $500 . I'll never know for sure because no weigh ticket verifying the actual weight was ever provided. Once they picked up their bin they stopped responding to my repeated calls and messages. They have absconded with my money--don't give them a chance to take yours"

DO NOT USE THIS SO CALLED COMPANY!!! If you're reading this take my word and everyone else's, these people are scammers and should not be in business. Rented a bin from them I was told drop off and pick up would cost $165 and $115 for a ton. What was disposed in the bin was maximum 2 tons, should have been charged approximately $400, instead I was charged $700. I called numerous times and asked for an invoice and the scale ticket, which of course they have never sent me as promised. A word of advice, RUN use another reputable company.

We've been trying to get their bin removed from our jobsite for 2 days. They don't answer/return calls or respond to texts.

If I could give zero stars I would!Worst company to deal with. Who am I even dealing with? Thought I was working with 1 company, then get charged by another company. Extremely shady and unprofessional.Was quoted 1 price when booking the bin and then was charged a completely different price without justification. Charged some “environmental fee” that was never mentioned in ANY conversations.Prior to the bin being dropped off, they said they would lay down some wood to protect the grass, came to find the bin completely ruined my front lawn due to nothing be laid down prior.Calls never returned, why do I have to hound you down to get my business? Extremely unprofessional.Stay away!! Would never EVER do business with them again.

I wish I had thought to check Google reviews before I rented a dumpster bin from this company". This was the worst experience I have ever had with a company... Please DO NOT use this company as they will take your money then ignore your calls/emails. I can't believe I fell for the "How can we remain in business if we don't stick to our word?" shtick.I rented a bin from them in December 2022 - the bin did not arrive on the day we agreed on

This merchant is unable or unwilling to show me the scale tickets from my load. They have charged me for 6.39 tonnes. The contents of my 2 bedroom mobile home would probably be closer to 2 tonnes. I was charged over $1000 as a 'deposit' and was assured I would be issued a credit. This is an ongoing issue since August 24, 2022. Jillian I need to see those scale tickets. I have started the dispute process with Mastercard