DHL Express

Repulsive customer services practicesOffice closed and only accept online pick up/shipping. Claim they need time for “cleaning”This is the new norm of customer serviceNON EXISTENT

Worst experience I've ever had dealing with a company, knowingly destroyed my package, charged me duty fees and all that and still delivered. Tried to get compensated but was told since the value is under $1000 I'm out of luck. After countless phone calls was told I'd receive a gift card to help pay fees for the second shipment, never received, called about it and was told to file a claim, even tho I'm not the shipper, and again the value is under 1000 so f$&# me right?

Honestly hate DHL, they never try to contact me when delivering then and I always miss their deliveries and it’s SUCH A PAIN TO CONTACT THEM such an incredibly frustrating system I would recommend having actual humans answer the phone so the problems can be solved

Waited forever for a very valuable package to arrive....received eleven, yes ELEVEN messages confirming date, time etc that I could expect package from them so made sure I stayed home entire day. As I sat in a chair three steps from my door, I received a message saying it had been delivered 30 minutes ago. Opened my door: no package. Went to the lobby of my building and found that YES it had been “delivered” but instead of bringing it to my unit’s 2nd floor door which I had confirmed ELEVEN times with them, it had instead been TOSSED into the downstairs lobby of my condo building—for anyone in the building to steal. Luckily I checked and in the 30 mins since it had apparently been delivered, no one had taken it. Tried to call them but no answer. Infuriating. This was an international package and would have been a major loss and huge hassle if it had been stolen or damaged.

Worst freight company ever and their customer service sucks. GO anywhere else please you will save so much headache! Ask a friend or a bird you will probably get wayyyy better service than this place

Horrible customer service (combative) and hidden fees where they will hold your package unless you pay. Paid $33.00 for shipping and $14.00 in taxes (which is expected living in Canada) and then they said we had to pay an extra $33.00 in duty - what? On a $80 purchase? They have been investigated in the past if you Google DHL. Will be making sure I find out what delivery service the online store uses before making purchases in future. Unfortunately, this also reflects poorly on the online store when the delivery service they use holds your package demanding further fees not agreed to in the original purchase. This has never happened with any other delivery services in past and we do a lot of online shopping.

They do not give enough details. They decided to hand off my package to a Canadian delivery company, and now I have no tracking number, and have no clue where my stuff is. I will never recommend this company to anyone. I think it would be best if they just stopped being a company all together. Terrible service.

I don't write negative reviews in general but I am SO incredibly disappointed and angered by the lack of customer service that I've experienced with DHL. We waited for our package to arrive but instead, received a text that they were unable to deliver the package (not sure why because we were at the house anticipating its arrival). After SEVERAL weeks of phoning and getting nowhere with the automated service and countless responses of We are unable to locate any information based on this tracking number"

I have been getting the same e-mail for the last 12 months. I think this is a SCAM!!!!!! Not expecting anything so please stop the e-mails. Scammer

I was standing by my front door waiting for the delivery guy to come up and bring my package, he hops back into the truck and drives away. I checked the status of my shipment and it said “unable to deliver, no response” even though he never he tried to come up to the front door. I submitted instructions for the package to be left at the front door. Now there is no one to actually speak to on the phone.