J & A Heating and Plumbing

J&A once again came to our rescue and we couldn’t be happier with the service they provided. They were able to send someone out to us promptly, the service technician was thorough and walked me through everything he was doing and made sure I was ok with what needed done and they fixed our issue the first time once and for all. We have used J&A in the past, and they will be our first call in the future!

Problem: Alarm Code 225 on thermostat - called on October 20 to make an appointment with J & A HeatingOctober 26 – 12pm appointment. Technician showed up at 1:30pm. Replaced high pressure switch (took approximately 10 minutes). Did not check anything. Alarm Code 225 still showing on thermostat.October 27 – Called J & A. Told that I would have to pay for another service call, even though the problem was exactly the same. I explained why I believed the service call should be waived (same problem, nothing fixed nor diagnosed). Asked someone to call on my behalf, as he is a heavy duty mechanic and familiar with the trade industry. An hour service fee for the next appointment was waived.November 2 – 10am appointment. A more seasoned" technician showed up at 12:35pm. Replaced the circuit board. Misdiagnosed. Realized it was the thermostat. Replaced the thermostat. *Note: This technician damaged my hardwood floor by dropping his drill – no apology

We have been dealing with J&A for a number of years with their yearly maintenance program. This has provided us with peace of mind as our furnace and air conditioner aged, we knew that Steven from J&A would keep them operating at their best.We knew that our equipment was aging and would need to be replaced at some point. Well 2021 turned out to be a challenge but with Dan ,our J&A Comfort Advisor, things went so much easier. First we needed to replace the water softener. Dan helped us select a new model and even made sure that we had salt on hand to get us started. A short time later both the furnace and water heater began to act up and once Steven confirmed a hairline crack in heat exchanger in the furnace we knew we had to act. Dan helped us select the units we needed and everything was set for the next Wednesday. The furnace quit working Sunday morning and I called Dan to see if they could move up the installation. He offered to bring us extra space heaters and started phoning other J&A staff to make things happen. By that afternoon we knew that J&A would be here Monday morning. Sure enough Monday morning there were three workers at our home and they got to work. By lunch time they had everything installed and we back to normal, actually better. The new furnace is so much more efficient than our old one it keeps our house warmer during these January days. The water heater is fantastic, we didn't realize how much capacity and efficiency we had lost due to scale build up.Would I recommend J&A Heating & Plumbing? You bet, their service and workmanship is excellent . If you have a heating or plumbing problem call them. I would even say call Julie at the office and sign up for their yearly maintenance program for your peace of mind and she can set up an appointment for a check up right away.

Outstanding service and professionalism. We have used J&A for all our plumbing and heating needs for years. If you ever need a new furnace, A/C, hot water heater or need repairs these are 100% the guys to call!

J&A is the most unresponsive plumbing company ever! They did the plumbing and heating works at our new house, which we bought this year. For the past 2 months, we have been asking for them to locate the exact location of the access to the main cleanout at our new house and provide the technical drawings for the plumbing works. We are developing the basement and want to be proactive by making room for possible future access to the main cleanout in the flooring plan of the basement. At one time, J&A sent one of their plumbers, who spent 4 hours but could not locate the access to the clean out, which indicates either that the access was covered with concrete or no provision for access was made! This is ridiculous!!! Since then, we have followed up with the company but never received a feedback. It's been very frustrating to say the least. J & A please do the needful and improve your customer service!

My furnace was acting up, so I started calling around. These guys were very easy to talk to when explaining my problem and I had no issues understanding what they were talking about. A very professional outfit, hands down. I would highly recommend using them! If I have any other issues, J&A will be 1st on my list!

We have several rental houses. Recently one of our tenants advised their furnace was out. Since it was -15 C and the tenants had children, it was imperative we get the heat working as soon as possible. I called 8 different places before J & A advised they could fix the problem. They went to the house that afternoon and fixed the problem very quickly. I was pleasantly surprised when ingot the bill too. I will definitely use J & A again.

My parents have used J&A for multiple projects. Heating their garage, 2 fireplaces. They are quick, efficient & extremely professional. They never make a mess & clean up after they are finished. I would highly recommend them to anyone in need of heating & plumbing.

If there is 0, I would not pick 1 star. They proposed a replacement on my water heater for 2,750 but I spend 3 dollar to replace the drain valve and fixed it.My water heater dripping water from a valve. They send a technician told my wife the tank was leaking and there is no way to fix it we should replace it with a new one. They provide a quote for replacement for 2,750. My colleague helped me to check it up on the same day. We bought a 2.77 valve and replaced it. There is no leaking at all now.I told this to the manager Todd" on the second day and was expecting an apologize for that. Todd gave me a big surprise by defensing that the replacement is an option. I told him the technician told my wife the tank was leaking but obviously it is not. Why I need a replacement? He told me to replace or not is your choice. I am so disappointed to talk to him. I was offering an opportunity to correct this issue within their own company but he takes me as a fool. I told him If this is the way they treat their customers

We bought our house 8 years ago and when our furnace was acting up I saw a sticker on the furnace for J&A so we called them. The tech came out and spent 10 minutes showing my wife and I what to do. He didn't charge us at all. We were so glad and appreciative of his kindness and we always said we would call again if we ever needed them.8 years later we needed them. On the hottest day of the year so far, our air conditioning quit. I called them and they told me they couldn't get to see us for a few days. I said thank you but I will try some other places. About 15 minutes later they called me back and offered to try and get me in the next day around 1pm. I am so glad they made it work because every other place I called was also booked up. The next day the tech showed up and began working on my a/c. He was up front about the possible issues and we then discussed what to do next. He provided me with all my options and waited as I decided. Thankfully he was able to fix it for less than expected and got our house back to a livable climate.I will always recommend J&A to anyone that listens from the people on the phone to the people they sent over, it was a fantastic experience.Thank you.