Internexe - iTéract

Terrible service. The connection continuously keeps breaking. Did not have any issue before they took over the previous service provider. Keeps giving reason that it is due to trees. At night between 12AM and 4 AM there is no issue. Wonder what happens to the trees at late night. With time it is just getting worst. Initially it was happening occasional. Now it seems it happens everyday except at late night. Unfortunately as we do not have any other provider in the area we are stuck with them. Please make sure that the signal is good in your area.

Their internet service is mainly long distance wireless so, despite what it says on their site, weather will effect your signal along with leaves on any tree branches. .They also have issues with peak hours over the weekend which can slow their speed to a crawl and make the spotty service even worse.The biggest drawback is that they don’t have 24 hour support so if your internet goes down on Saturday evening you won’t be able to contact support until Monday morningThe only positive is the price which is about 20-30% less than the other remote providers but system outages, speed during peak hours, and lack of 24 hour support makes it difficult to justify especially now that there are other providers in the area.

Horrible internet service. It freezes up a dozen times a day, especially during the day. My husband is home based and is continuously on videoconferencing, and it freezes up all the time. I've complained many times, they have tried to fix the problem, but nothing seems to help. I believe the initial installation was not done properly. We are presently looking to change provider. We were told that it would be different with Cogeco on board, but nothing has changed.

It's decent when you actually have a connection, but otherwise pretty umm what's the word, oh yeah not very good

This revised post comes after Internexe contacted me about my previous (and now deleted) comments. Suffice it to say that any problems I experienced were dealt with courteously and efficiently. Jimmy was exceptional. If you live in rural Dunham, this is the IP for you.

Bad service and pricey. I've paid for my parents' internet in the eastern townships for years and used their service. It was way more than what it would cost in the city (30% more for way less data). I switched to IHR telecom this summer they provide internet service for small communities too and now pay 25% less for higher speed and bigger amounts. Internexe owed us some money when we switched companies. They sent out a check to the wrong name. I asked them to write a new one to the right name and they said no, tough luck we can't. Normally if you make a mistake you should fix it. Not them.

I have been with Internexe for a number of years and the quality of service is top notch. Living in the country options are limited but I have never had an issue with speed or availability through Internexe's service. I highly recommend them!

amazing service great speed would highly recommend:)

Great service highly recommend

Two days ago our internet connection was interrupted due to a reason out of Internexe's control. Unfortunately I made the situation worse by trying to fix it the way I used to with our old internet provider (with whom internet was very unreliable and a real pain). They helped me fix the issue promptly and had exceptional customer support, I highly recommend! Also, since we changed to Internexe a few months ago, internet has been great, no problems any more.