Thermo Tec Mechanical

Julian has an excellent team of committed, friendly and qualified individuals. Our heat pump and electric furnace installation was done in one day to the highest standards. They answered all of our questions in a clear concise manner.

Great service and pricing, the install team did a great job on the spring. The heat pump is costing more hydro than my 25 year old furnace. Not their fault. Not sure if the model I got will need lots of upkeep. Part needs replacing by the fall, glad it's coveted under warranty.

I went in to Thermotec Mechanical to see it they could test a dual run Capacitor for me as I was having issues with my heat pump They were very help full with this In the end I had to have a service call ,The Tec was very knowledgeable and informative fixed the issue tested the system and took pictures and measurements for a quote to replace the 20 yr. old system. Offered some valuable suggestions regarding the air handers filters . First class customer service something that is hard to find on Vancouver island .

Being in the construction trade myself , finding a contractor to do work on my own home whom I can trust is paramount . The whole Team at ThermoTec Mechanical were incredible ! Starting with the admin team making sure our job was scheduled and all details in place and the install techs who arrived on schedule , worked tirelessly on a hot day and did professional work and cleaned up after themselves ! Done on schedule and on budget !It do sent get better than that ..Thanks Thermo Tec !

From the very first inquiry to Thermotec to the final install, everyone at Thermotec has been professional and friendly.Mike, the owner, came to our home to do our estimate himself (no other companies did this); and he give us various options, including some for which BC Hydro may give rebates.He was truly interested in providing solutions and even included options at various price-points in his estimate so we could make choices.He answered questions with great patience; prices were very good; and his turn-around time from order to install was much shorter than that quoted by competitors (1 week versus 3). The turn-time was a big deal since our old system was not working well on the extra cold days/nights, Rather than perceiving them as not as busy as the others,, having a relatively short turn time indicates good management and adequate staffing to me. For all of these reasons, we felt confident placing our order for this large purchase (over $10K) with Mike.On the day of install, we had the pleasure of having Ian and Kyle on site. They are nice young men, clearly knowledgeable in their trades, and were so neat and tidy. They even replaced the porch furniture they had to move to carry our unit more easily; many contractors would have forgotten to do that and left the chairs for the homeowner to replace.Ian and Kyle explained various aspects of our new system to us, how to program the thermostat, and were happy to answer any of my questions.The positive experience even continued past the install when I had questions about completing the BC Hydro rebate form, and Stephanie (admin in the office) was very patient and got me the answers I needed immediately.I am happy to recommend Thermotec to anyone.

I now regret recommending the Fujitsu mini split system and Thermotech Mechanical to several neighbors. Recently our mini split was not operating efficiently. I called Thermotech Mechanical who made a service call to discover almost immediately that our system had inadvertently been placed on the energy saving" setting

We are very happy with the installation of our new ductless heat pump. The installers Ian and Jose were pleasant to deal with and did a fantastic job. They explained the operation of the unit and cleaned up afterwards. Mike and Tracey were professional and helpful throughout the process from quote to installWe would recommend this company to anyone who is interested in a heat pump install.Thanks for a pleasant experience

Had our gas furnace replaced. Awesome product. The crew was friendly and knowledgeable. Top notch install and we are very pleased with our new system. Looking forward to adding a heat pump to it for summer heat relief. We will definitely be going back to them when the time comes.

I contacted Thermo Tec for an estimate on a ductless AC system for my condo. A date & time was arranged. Fifteen minutes before the arranged time I got a call from Mike saying he had been held up in a meeting & would be 20 minutes late. Fair enough. However, he was, in total an hour & ten minutes late & there was no other update phone call. Everyone has a cell phone. A courtesy call is very easy to make. To his credit, he did his best to find where the wiring from my breaker panel went but failed. His suggestion was to possibly drill holes in the wall or ceiling to trace the route of the prewired AC wiring. He wanted me to contact the builder to find out where the wiring went. The other company I contacted showed up on time & knew exactly where the wiring started & came out. I had their quote within 3 hours of their arrival. Would not recommend Thermo Tec.

Just prior to this whole Covid pandemic, we had started some major renovations to our building. For part of this renovation we were considering upgrading the current heating system with a new heat pump and air conditioning system. After sending out several requests for quotes and reviewing them along with other providers we decided on using Thermo Tec Mechanical for several different reasons.Pricing was one of our major concerns but not the only factor that we considered. It has been a very long time since we have had to deal with any major building projects, so we had to rely heavily on the advice and all options provided by these company quotes. We must say without a doubt Mike (the Owner at Thermo Tec Mechanical) was most thorough at explaining all of our options for installation and pricing. We felt so comfortable that he was not just there for the sale, but was there to help us make very important decisions before we went forward with an installation.We received great service from Mike and his crew. They were neat and tidy during the whole installation. As a matter of fact, during the installation we had an unrelated problem pop up with the condensation drain on our natural gas home furnace. I just happened to mention it to Julian (Mikes son) and he said lets go have a look. He identified the problem and didn't hesitate to jump in grab the parts he needed and fixed it immediately. Now that's great service, and, on top of that disruption to his day, there was no extra charge.Sometimes pricing is not the most important thing to consider. For us it was the service and the ongoing relationship that follows. After the system was completely installed there was a recall on all of the copper pipes. The whole systems piping had to be replaced. OMG I thought, all the drop ceilings, electrical and sound insulation were going to be ruined. Turns out that was not the case. Thermo Tec Mechanical and their crew completely turned that whole system around and reinstalled all the copper tubing etc. without a single issue.This has turned out to be a very long review but we thought a simple short review would not suffice. Future potential customers need to know these kinds of things. A simple short review would have never expressed our total satisfaction with Thermo Tec Mechanical and their employees.It is without hesitation that we can say we were totally satisfied with Thermo Tec Mechanical, and would have no problem endorsing their company and their great service.Cheers