Maxxam Insurance Services (Nanaimo) Ltd.

Have had nothing but a pleasant experience here. That is saying a lot as this is an insurance company. Christine helped me out with my home insurance a couple of years ago and now I have my truck with them as well. I looked around for quite a while to get the best deal, I wasn't expecting the extra effort and service Maxxam provides. Definitely reccomend this place.

Thanks to Nicole for very fast, competent and friendly service on site at a local auto dealership.

As a new business owner I was worried the most about getting my business insurance set up, it's an area that I'm not familiar with but wanted to make sure that I had the best coverage possible.Katie M at Maxxam in Nanaimo walked me through the entire policy process and I was able to leave feeling confident and have a better understanding in the process.She was so kind and patient with all of my questions and has since referred me to other brokers within Maxxam for medical insurance as well. We were so excited to tell our employees that with the money we were saving on our business insurance we, as a small business were able to secure full medical benefits for all staff!!I have since had Katie look over my vehicle insurance and she was able offer me more affordable and better coverage as well.If you do business with Maxxam, make sure to ask for Katie.

Heather was incredible for me last night.. she even waited for me after closing time. I have been a client there for years and will continue to be and will bring all my friends...

a HUGE shout out to Lyndsay and Jess for being so amazing! For going above and beyond to ensure I was protected on the road with my new vehicle. Thank you

I normally have used the same insurance office for all my needs for many years. Last year I decided to shop around and see if I could find any better deals or plans. Katie helped me get both! I saved a lot on both my home and auto insurance and got better plans/coverage. Katie was knowledgeable, helpful, kind, and professional. I’m so happy I switched insurance agents!

I spoke with Heather over the phone. She was terrific and very helpful

All the agents are very friendly and helpful, however they have messed up multiple times with my various insurance claims. In October 2022, I discovered they were still charging me one of my private insurance add-ons on a vehicle thati hadn't owned since May 2021. I had even insured my newer vehicle with them, and they hadn't noticed nor removed the extra insurance on the previous vehicle.It took a while, but they corrected the issue, and I eventually got the payments refunded (backdated to when it was supposed to be). (This took months)This month, while doing a comprehensive budget, I noticed I was still being charged for insurance they had issued me. This was from ANOTHER private insurance company. This turned out to be on the second vehicle I had insured with them.I have lived out of province for over a year, and when I went through the process to cancel the first set of insurance (which should have originally been cancelled when I bought the second vehicle), they didn't tell me I was still paying insurance on the second vehicle. During this whole process, I had signed a release of interest, and had sent them copies of my new insurance in my new province, as well.Now I am going through the process of canceling this second insurance policy, which should have been cancelled ages ago. I will most likely get all my payments returned and back dated, which is awesome, but I shouldn't be going through this process at all.Just be aware, and keep track of all the little extras that you're paying for, even when you have new vehicles insured with them

I’m a local realtor in Victoria BC, and I always recommend my clients get a quote from Katie Martin. Working with Katie has been an absolute pleasure and I always know that my clients are in excellent hands ensuring that they get not only the best policy and coverage for their property, but also excellent rates. Katie is friendly, knowledgeable and I have gotten nothing but positive feedback from my clients! I would highly recommend.

This was my second trip here in the last 6 months. The person that helped me this time wasn't the same helpful human as last, however the assistance I received today was possibly more helpful. Not only were they happy to take the time to educate me but they also laid out all my different options and costs attached (including cancellation costs), then patient enough to wait while I weighed said options and made a phone call to another party involved for more information and input. I left knowing a lot more about how the insurance in British Columbia works, well informed of my personal situation and with the end result that I went in looking for. Thanks again Maxxam!