Stonechurch Family Health Centre

(If you have the chance to see Dr. Turner she is AMAZING).Im going to preface this with i have extreme social anxiety and calling the office is something i have to work myself up to do. So I called, and Had a particularly poor experience with a receptionist over the phone. She asked questions, and I quote, such as you can't come in because you live in Kitchener? How do you get to your other appointments then?" And "you should've called at lunch

I don’t often write reviews but after my experience this week I have to say their reception is terrible. I was literally hung up on after trying to book an appointment this whole week. I do not recommend this place. The staff is rude and condescending.

By far the worst doctors office you could go to. At first I loved my doctor but I only got to meet with her once 4 years ago when I switched to this office. Since then I have not been able to get a single appointment with her.Not only can you not see your doctor but when you phone the office be prepared to be on the phone waiting for about an hour to speak to a living person.Lastly I came in the office (3 months pregnant) for an urgent appointment where they made out a prescription which the doctor said would be sent to my pharmacy right away. Only when i got to the pharmacy after work i found out it had not been sent. The next day I spent another hour trying to get in touch with a person only to have the receptionist promise my prescription would be sent today and had no reasoning as to why it wasn't sent the first time. Keep in mind if this isn't taken my pregnancy could be affected. I get to the pharmacy a second time to have it yet again not be there. Now I without my important medication for an entire weekend because this office is incompetent of sending a single fax. The doctors here don't care whether you get well or not as long as they make their money. I advise new comers to try any other office first.

I see Dr. Lam, and she is an incredibly patient and compassionate physician. I've had equally positive experiences with her team of residents, as well. In addition, I have had to use the on-call service a couple of times and the after-hours docs are always responsive and helpful.Our family has been so lucky to have Dr. Lam and Stonechurch.

I have been a patient at this clinic for roughly 5 years. My last appointment sent me into having a panic attack right in the office. I arrived 20 minutes early as usual for my appt at 2:15. At 2:35 I’m finally admitted and before the doctor introduces herself or even says hello, she rudely tells me “you’re late”. How is that possible when the patient is called in by reception? When I went to get assistance, the British receptionist completely washed over my experience (I told them I would appreciate seeing someone else as this was a mental health appt and I needed a trustworthy connection). and says to me “well you should still see her, she’s actually a very nice doctor”. That’s great if that is your experience with her but that was not mine. I have always been treated with kindness at this clinic besides this time, and I was lucky to have one receptionist who was paying attention who actually vouched for me, the patient. If it weren’t for the kindness of the other staff I don’t know how that would have ended for me.I was lucky to end up seeing a different doctor who empathized with my situation and did a great job of care.

To sum it up, everything all the other 1 stars said..If you want neglected health care, go here.This place gives me nothing but anxiety and depression when trying to seek support on my healthcare.They gaslight me harder than my ex.

This is a very nice medical clinic and Dr. K. Shah is an awesome doctor as my parents go to her. However, every time I try to call and make an appointment for my parents I can never get through to the reception area. I am usually on hold for more than 15 minutes and give up after that. I end up driving to the clinic to make an appointment for my parents. .There are usually 5 or more ladies working in the reception area so I'm not sure why I can't get through.

Doctors here are great, Dr. Moore and Lam are fantastic. Wish I was respected enough that I wasn't forced to wear a mask, when my Dr. Is aware of my PTSD and not in for a respiratory illness, and showing no symptoms as per the CDC recommendations

I’ve been attending this clinic for 25 years and the gaslighting here is crazy omg. They love to promise patients things and then when you call back because your pharmacist didn’t get the promised prescriptions they “never said that”. Even though I have a witness … bananas!!! Gonna start recording every single appointment. I hope to never speak to “Porsha” (who unprofessionally freaked out on me for HER own mistake) and that lying psychiatrist “Dr Skladman” ever again.And i hope that one day they realize the way they treat victims here actually aligns with the way their abusers treat them. They’re no different, smh.Also, when I was 12 I reported abuse to this clinic and nothing was done so BEWARE if you are a victim of abuse they do NOT care about you.

This (online booking tool) is a life saver. My only recommendation is letting us know if the physicians are listed in order of availability, I tried to go back once, but went too far and started over. I'm happy with my choice because I believe Kimberly used to help me out a lot back in the day. Dr. Ivanyi is of course the best, but I was tempted to go with Porscha, with all the rest really. You should also re-introduce the mandates of each discipline and what they do because it's not always clear, the student may have surpassed the teacher, and experience does matter a lot. Actually forget that because this was streamlined and easy, if I had not been busy trying to select an earlier date as well.