Virgin Plus

Anytime I have a question about services i am greeted with the most amazing attitudes. This team knows their stuff! Kyle is always quick at getting me what I need! The manager Brittney is always so curious and sweet! Phenix and Jasper keep conversations to make the time pass if the team ever has to call their retail support and deals with them for me! I appreciate this team!

Was just in for a device upgrade and it was such a great experience. Sydney was awesome to deal with, she hooked me up with a sweet plan and an awesome accessories. We talked about cats and tattoos(my favorite topics) She was so friendly and it made getting an upgrade even sweeter. Thank you so much! :)

The service we received from Kyle, Brittney and Phoenix was absolutely exceptional. There wasn’t one question they couldn’t answer and no task was denied. Believe me we had a few. LolThe atmosphere was a very positive one, which made us feel very relaxed.It took two days to complete all the transfers etc etc. due to the age and makes of our phones. They figured it all out without any complaints.We highly recommend these individuals, that were over the top accommodating to our needs.Thank you so much for your help, you rarely see this kind of customer service anymore.Keep up the good work you are amazing!!Sincerely,Chuck & SharonSeptember 10, 2022

The team at this location made what I was anticipating to be a, boring mundane chore, into a fun outing. Customer service still exists in fine form.

Kyle is very helpful, knowledgeable , personable, pro idea excellent customer care. I will highly recommend your store and him. He was able eo expertly solve an issue for me...and thanks to him I'm good to go...This is why I've been a long time, loyal happy Virgin Customer.. :)

Brittney the store manager at virgin has given me exceptional service and heads all my needs and fulfills them, Kyle always is prompt and gets me the help I need in a timely manner, Jasper and phoenix are great assets to the team! All around amazing service!

The representative who helped me today was very friendly and courteous. 10/10 service

Hannah was very helpful with answering all of my questions with clear and concise answers and had a very happy demeanor which made her a pleasure to work with.

I would like to thanks your customer care agent name : Philip , I called today August 24th,2022. Edmonton time 4:15pm. He is very helpful, he accommodated my request and inquiry about my billings. A very reliable agent, very satisfied on his actions. Kudos Virgin Mobile for having this agent!

This is the worst provider ive ever experienced ever i never get bills that are the price of my plan they are allways more they will not send paper billing i was upgraded to a bigger data plan because i was a very important and loyal customer and was charged $20 to do so they have spotty reception where im currently at ive been with just about all of them and virgin is the most inconsistant ive ever had its like spin the wheel and see what your bill is going to be this time i cant believe a 4 star rating