Wal-Mart Canada Corporate

Totally dishonest about their returns. Walmart had arranged a pickup for my return twice already. They did not pick it up and I am totally disappointed at this big corp. wasted two days of my time waiting on the pickup.You want my order #Here you go. 3742344008217Multi billion dollar company. Using trash logistic company like Day & Ross(more like Lost) for pickup. Just sad.

Placed an online order for pick up and never received any confirmation. When it was time to pick up my order I still hadn't received any confirmation so I called the online customer service. They said they couldn't help me so I asked for a supervisor and they hung up on me. I tried their chat function instead the second time. They couldn't help me because I had to call the store directly. Called the store they said I have to come into the store for them to help me. I explained I am 4 hours drive one way which includes a ferry ride for $115 to cancel the online order that they haven't picked yet that says delayed but they have no idea why it's delayed and won't look into themselves. They said I would have to come pick it up whenever it finally is ready (it's already past my pick up time) and I placed the order 2 days ago! It's only 2 items, 4 total quantity. It was supposed to be picked up now but they said wait until the end of the day for the update. End of the day? For an order that had a timed pick up? That was placed 2 days ago? I am not asking my friend to drive a second day to pick it up on my behalf when he lives an hour away and was going to be near there anyway so now I should inconvenience him for 2 hours of driving because they can't figure out how to pick 2 items? Wow! Just wow. Once I get my refund I will never shop at any Walmart again! It was a big mistake ever shopping there to begin with. No common sense at Walmart! You either need some serious training of common sense to your customer service people. Ridiculous. No wonder your locations have terrible ratings.

Ordered online 1 item got cancelled the next day because they can’t figure out how to keep their inventory accurate.I received my other item at my house, the box was damaged on the outside & when I opened it up my bins I ordered were all broken. I called in and they said there was nothing that can be done. I had to return it & wait for a refund & place a new order myself.They didn’t offer any compensation & wouldn’t send me new items. I’ve never had to deal with a company that wouldn’t do the above.Walmart is unprofessional, products clearly can’t hold up, and just over all disappointed with their services.

NEVER BUYING ONLINE OR STORE!!!Would put -5 stars if I could!After paying for a purchase on the Walmart app for an item sold by the Sweet's Store, they charged me the money and I still haven't received what I bought. I've been calling Walmart customer support for 3 times, on 3 different days and all they say is You should wait another business day" and refuse to cancel my order. Miss Shalom on the phone

I was just at the Bowmanville location of Walmart. They were advertising an EXTRA 50% OFF CLEARANCE ITEMS all over the clothing departments (via paper printed signs). See the posted sign below. I had 3 clearance items from a marked CLEARANCE BIN in clothing. At the cash, they were not honoured. The customer service staff attempted to tell me that the extra clearance was already included in the clearance price. It was not. See the clearance tags below. The items had been reduced from regular price to clearance price - yes. And it happened to be 50% off of the original price that they were reduced to clearance but the last indicated price was the yellow sticker clearance price. AN ADDITIONAL 50% off ticketed clearance price had not been taken and the sign said they would take it at cash. It was not said AS MARKED". It was "EXTRA". The staff treated me like I was trying to steal from them. I wasted my valuable time. Obviously I left the items but I am furious as to the way we were treated

I have been struggling to get support from your offshore call center with regards to my online order. After weeks of a lost item that was supposed to be delivered to a Walmart store near me (~15 mins from your distribution center), the order was cancelled. Order was valued at $500 for 1 single recliner. How someone loses track of an item that big is beyond me. The escalation team was looking into this for ~3+ weeks. I was never given anything more than an automated email. The call center agents would leave notes on my file as I followed up several times and I was never provided any support or real resolution.Eventually I was fighting to have my order cancelled and money refunded, but was told that they could not do that until the escalation team closed their case. I gave up and eventually they did refund me but I received no closure notes or follow up to end the conversation. This was after a total of ~6 week or more since the date of order.I was later able to order the item, but had to pay for shipping to my house (to ensure the same issue didn't happen this time) and also had to purchase it full price as previously it was on sale. This netted out to a difference of $100 which I incurred.Your agents offshore are able to do nothing, the chat and email routes to the same group and frankly I'm shocked that you don't do an operations evaluation of your contract with this outsourced call center. The missed SLAs, negative service reviews and countless complaints listed here should give you more than enough reason to renegotiate with a better service provider.Needless to say, I will never be shopping with Walmart Canada anymore as a matter of principle for the now 8 weeks of inconvenience I have had to endure, without once being contacted by someone who can actually provide customer service.

My order 7292384001917 was never delivered although the delivery company claimed they did. I checked with neighbours and our cameras and saw nothing. When I reported this it seemed like I was in the wrong even with the escalation department. I have filled out the declaration form twice and been on the phone countless times. This is ridiculous customer service especially if someone thinks I'd try to take advantage of a situation for a mere $30 purchase. Worst experience ever with an online purchase. Maybe your company should take a page of customer service from Amazon or Ebay

Customer services is nonexistent. On hold for 29 mins for customer service counter finally gave up. In store customer service agents far a few to be found. Coquitlam BC second self checkout has been closed for many weeks and til checkout is also maybe 1 or 2 out of the many registers.What’s happening? I’m tired of hearing there is no staff. The pandemic is long pass.

I’ve been trying to get help from customer support, but today they seem to be having trouble figuring out the address that I have on file (the same one they have been delivering to for three years). I’ve been on hold for a manager twice already this morning with no answer after an hour of letting the phone ring. Trying to figure out if they are incompetent today or if Walmart customer support has been accessing my account without actually confirming my information.