End Of The Roll Flooring Centres - Ottawa West

Local family owned business. The staff were friendly and very knowledgeable. They weren’t just looking to make a sale or push upgrades. They showed us around, answered all our questions, made a few recommendations, and then gave us space to compare and mull things over. They seemed to genuinely want us to help find the right flooring solution to meet our needs within our budget. Oh, and we followed their advice, and we love our new flooring!

Super happy with the product and the service. All the flooring stores I went to before finding End of the Roll didn’t carry any stock! I needed flooring right away and luckily you had something that was good quality for a fair price and that would work in the space. Highly recommend!

I never do reviews but I feltexceptionally great service in todays world needs to be recognized and Jonathan in West end was amazing from the start! Excellent service and immediate replys to all of my questions during the order/pkup process. I wonder if he ever takes any time off! I haven't laid the area rugs down yet but sure they will be perfect. I know where I will shop for all of my flooring needs.

Is Mark Kennett still with you? He and his team did an outstanding job installing my vinyl plank flooring. Five years later, still looks like new. Also glad I went with the salesman's recommendation of commercial grade!!

I would not recommend buying any building supplies from End of the Roll. They constantly reassured me of the excellent customer service they provided, but when it came time to installing my carpet, the installers installed the wrong Color of carpet, made very little effort to clean up the carpet fragments (I know it’s difficult to get them all), they left pieces of carpet for me to dispose of, left their cigarette butts all over my driveway, and now they won’t talk to me about fixing the carpet mistake. Buyer beware!

I wrote the post below and received a response. I wouldn’t normally continue the discussion, but in this case it is warranted. The owners response said that I had dragged my appliances across the vinyl flooring but the flooring ripped from something sitting on it as well as moving it. The owner said I needed to buy something to put under it if appliances are being used. If this is the case fine, but that would have been nice to know before. Don’t recommend a product for something that it is clearly not intended for. If the salesperson had told me all of this at the beginning, I would have chosen something else. This is about customer service. If you make a mistake try to fix it, don’t blame the customer.I would not buy their vinyl flooring. I told the guy I needed something for my laundry room. He said this was the best product for laundry rooms. I installed it and when I went to put back the washing machine, just lifting it leg by leg, the whole thing ripped like paper. The sales person never said that this would happen and I assumed it was more durable than this. It even caused rips went it was sitting. I called and the guy acted like I was rediculous to assume that it would hold up and told me there was nothing he could do. $200 wasted. He told me if I buy a shirt and it rips when I put it on then I cant expect to return it. We’ll yes I can if it is such bad quality that it rips that easily. Maybe a company should stand behind their products.

A great experience from start to finish! Dustin knew exactly what I was looking for and promptly provided me with colour options and pricing. The installers came a week later and did a great job. Very polite guys that thoroughly explained what they would be doing and how - and left my home spotless when they left!

Amazing service. They were able to identify the perfect rug for my home improvement plan

Very unprofessional. My first scheduled installation was a no show. The second the installer came at 1:00pm and he was rushing to finish the job fast. The floor was not properly prepared for the installation and because of that I have air bubbles. I was told that they will come and fixed but after 3 schedule dates all 3 was a no show. I was very disappointed.

Came here for the prices and they were great. Especially being with my carpet installer they provided him(us) with an even bigger discount. The staff were friendly and gave suggestions on what is selling the most and what is best for each different scenario. Definitely a great spot.