PetSmart

I recently bought 2 beta fish one for each of my sons. Unfortunately the next day 1 of them passed (they were in their own tank, for those who will comment betas live alone). I went back to speak with the manager and let him know, one fish passed and I’m hoping to switch for another. I let him know I took a picture of the fish to prove it of course is not alive. He then let me know that in order for him to help me I would need to bring the fish carcass back otherwise he can’t prove that I’m not trying to scam him. For a $10 fish that was likely not well when purchased, has now wasted more of my time that needs a 3rd trip back to the store. Customer service fail, my information is all on our pet smart account along with purchase history so the assumption that we will be scamming the company for a free $10 fish is unwarranted. I’ve worked in customer service for many years the manager could have helped and choose to go a more difficult route out of pure laziness. We obviously disrupted his smoke break when he had to come out and help us, therefore he was unwilling to give us any options. In fact he let me know that the products sold in store for the fish was likely the reason for it dying so quick.Every situation is different and require understanding and patience to keep customers happy and continuously shopping with the company.Service that is only willing to help when they are taking your money and not willing toHelp when there are issues is not good service .

Was very pleased with the staff and service. Purchased fish which are all happy and healthy.

Wonderful service had just what I needed! Decided to us my points after I had purchased my items because I’ve been told a few times people have lost them after a year. I checked my points history and it seemed I only had 2 days to use this before I potentially lost them. I went back inside to see if they could refund and put my points towards my purchase. Brenda I believe was my cashiers name and she was fantastic with the rush and making sure I could use my points and had a great attitude! I wanted to fill out the survey they staples to my receipt but I could find a link. If PetSmart does see this if they could comment the link I’d love to give this store a 10/10

Great staff. So helpful and knowledgeable.We got a bearded dragon for my son and they helped us with everything. You can tell when the staff is passionate about their work and the pets.Great experience!!

The staff are exceptionally helpful and friendly at this location!Added bonuses: Lots of parking, it's well-stocked, organized, and clean!

Staff was extremely helpful. I was asked if I needed help shortly after I arrived. The store was very clean and organized. I would highly recommend shopping there

Friendly staff and amazing trainer Maria who has created a great learning environment and wonderful pet community! That I feel so special to be part of. We love this petsmart location!!! :)

Avoid making online orders with Petsmart for canned pet food. Twice in a row I received severely dented cans or cans with the bottoms smashed in. The second time I asked for a refund they only wanted to give me a refund for 6 of the 19 dented cans. Completely incompetent staff who do not know how to safely pack an order.

I would like to give a shout out to Blake he is truly awesome. I take the long drive up to this location to be served by him. He truly offers the best customer service. Thanks again Blake for your 5 star service 2 thumbs up. He deserves a raise and a promotion! From Kevin your Mitsubishi friend.

Just saw a review about the betas dying so soon after arriving home. I think I have discovered the reason...they are clearly selling very sickly bettas. I asked about one, as I felt pretty guilty and thought with enough TLC I could save him, but not paying 15 dollars for a dead fish to try.I'll have to attach a picture, if it wasn't for it being a suffering living creature it would almost be comical. I pointed him out and said he's not looking too good eh. And she said No that's what they all look like and are supposed to look like...not sick at all