Sigil & Growler

I'm writing this review on behalf of not only my-self but the company I work for. I work as a office manager for a investment firm and my boss gave me the unique job of getting custom etched glass whiskey bottles done up for one of our clients. From the moment I emailed Sigil & Growler I was taken care of and they instructed me on the entire process and even went out of their way to find the perfect glass bottle to fit the theme I was looking for. They etched my own label that I had designed perfectly on to the bottles and all 24 bottles were done in 7 days. The whole process was seamless! A big shout out to Tarlan who I emailed back and forth with and answered my many questions and was always so quick to respond!

Met all expectations! Beautifully designed and the service was on point. They listened carefully to all our business needs. Definitely recommend!

The growler I ordered was the perfect gift, and the shipping was really fast. I would definitely recommend this product.

Ordered a few custom growlers as gifts and they were a huge hit! Great turnaround and the staff is very accommodating.

They created an amazing personalized growler for me. It was a great gift idea. My friend loved it! Now I need to figure out what I want for myself. They people that work here are nice and very helpful. A great experiance overall.

The product is ok, but doesn't meet the value for the price. The real issue was the service. The timeline provided for printing and shipping wasn't met as I was told it would take 6-8 days to produce. Only 10 days later was the growler shipped. When ordering, the only shipping option was $25 for DHL overnight shipping, but the package was sent by Purolator and took 4 days. Really disappointed by the whole experience.

Great communication from Tarlan from start to finish, tweaked our design multiple times upon request with speed and efficiency. Accommodated a Saturday pickup even though they were officially closed. Extremely pleased with the end product, we will definitely use Sigil & Growler again and would highly recommend them.

Terrible experience with this company. Ordered a fairly simple custom growler over 2 weeks before I needed it delivered to give as a gift.After following up a couple times a ~week later after hearing nothing I received a response back that my order was missed due to email issues on their end. I received and approved the proof 5 days before I needed the gift. I again didn't hear anything until I followed up 3 days after receiving the proof, at this point I was hoping I could just update the address to send directly to the final recipient, the growler was shipped that night and I was assured it would arrive within 2 days. Due to weather it did not arrive on time.I asked if they would refund the shipping since due to their delays and poor communication I would now have to ship it myself to the final recipient. They responded they couldn't do it since they had already paid extra for overnight delivery even though my original invoice claimed to pay for overnight express priority.Upon receiving the product the quality of the etching was not very high and already appeared faded.

I'm on the fence about what to say. My online order apparently never made it to the etching team. After a good amount of time I enquired about my status of my growler. Tarlan apologized an promptly offered a discount on my next order. A week later I was told I could pickup my order on the Thursday. I came in Friday only to find that the growler was not even etched, and was asked to wait 20 minutes while they completed the etching. What happened to Thursday? Felt unprofessional. The etching seemed weak possibly because it was rushed. The design was as ordered. So do I order a discounted growler and update my review on my second experience? We'll see.