Metrohealth Clinic

I've been to this clinic 5 times. I saw Dr. Minh Hien Nguyen once - he was nice but I was looking for a female doctor, so I requested Dr. Jo Ling Foo. I had concerns that I was hoping she would help me feel more comfortable with my situation but instead she made me feel uncomfortable with going to the clinic. She was quite rude the first time I saw her and my partner even noticed, but I brushed it off because I wanted to get to the bottom of my problem. I went back again on my own to discuss two separate issues. The first issues took about 7 minutes to discuss. I found her rushing me out the door after so I asked her about my other issue. She told me only one issue at a time and that I would have to book another appointment. She also said that she didn't want to rush things. I thought that was fair so I booked another appoinyment. That appointment took all of 5 minutes from start to finish. She talked really fast, and rushed me out the door again. This mostly bothered me because she told me last time that she didn't want to rush things. She was also quite dismissive and kept telling me that I'm too young for certain procedures without taking the time to explain why. My final appointment was the worst. I was back to discuss my results. She read off of the lab results that she received. There was a bunch of medical jargon in it so I asked her what that all meant. She responded with serious attitude. I was fed up at this point so I asked her why she was giving me attitude. She replied by telling me that she's giving me attitude because I'm asking her questions! Um..excuse me but isn't that the point of going to a physician?? - is what I said to her. Dr. Jo Ling Foo actually responded by telling me that she's a physician and that I should just accept what she's telling me. I explained that I don't understand what she's telling me and that I needed clarification. Bottom line - I ended up taking my files and walking out of that clinic feeling completely uncomfortable and in complete disbelief that this is what our medical system has come down to. Our doctors just want us to eat up what we're told without understanding what it actually means. I know this about most doctors but this one has by far been the worst because she actually gave me attitude and told me not to ask too many questions! Ridiculous.I would not recommend that anyone go here. Or if you do, make sure you don't see Dr. Jo Ling Foo.

Made an appointment, waited 10 mins and was out in 10 mins, I think this was the quickest experience I had at a drop in clinic or at a family doctor. Dr. Foo was very professional and friendly but quick and to the point, solved my consultation. Very good.** An updated review, I noticed some clients walking in and are frustrated not to get immediate service, I think that's why there are allot of low ratings. My advice is to call in to see if you can make an appointment for first, that will definitely shorten the wait time. **

The female doctor I spoke with should find a different profession because she clearly doesn't care about the well-being of patients who visit this clinic. I came in to have a prescription, which I've taken for several years with no issues, renewed, but the doctor (who I'd never seen before) refused to renew it for me unless I agreed to have an invasive physical examination right then and there. When I explained I was uncomfortable and didn't want a total stranger doing that kind of exam on me (I have my own GP for that) and that I'd been taking these pills without any previous issues, she got incredibly defensive and REFUSED to renew my prescription. I had to go to a different clinic. Waste of time and left me feeling horrified and disgusted. I will never return to this clinic, even for a different doctor.

Doctors are great, but receptionists could bo a better job with their communication skills and thus my low rating.Questions asked to the receptionist are not answered clearly, especially during this Covid period.I had scheduled a visit to see my Dr. Only to physically show up and be told it will be over the phone. This was not communicated by the front desk and was a big inconvenience. In another follow-up call the assistant claimed to have answered my question, but i had to repeat it three times.Whereas the doctors are stellar, the front desk could do with a communications brush-up.

I had no idea why the ratings had been so low. Dr Foo was thorough and meticulous. As with any good walk-in physician not knowing the patient's complete history, she was risk-averse and conservative, but she seemed to be making all the right decisions within that framework. I didn't encounter any difficulty with the receptionist either. On a Saturday afternoon there was almost no waiting. With nothing to complain but everything going smoothly, I am left with no choice but to give the highest rating.

I’m giving only 1 star because of the receptionists rudeness and lack of care for patients! They hung up twice, ( even tells you is going to do it just before actually does it in the middle of you speaking to them) disregarding the need for a patient to be seen. Have been trying to see the doctor for a week and a half for follow up care needed after already been at the ER, so much for having a family doctor! They don’t care about your present health situation and just give appointments weeks ahead regardless if you need to be seen at the moment. ( even if it’s all booked up there, there should at least show they care about your medical situation at present, show some humanity!) Absolute carelessness and rude. Extremely poor communication skills! Doesn’t belong in an environment where you need to interact with others. Terrible place! I highly suggest everyone else that’s looking for a family doctor, go somewhere else where they’ll care about you, the patient!

I would like to sincerely thank the supportive front desk staff and my doctor at Metrohealth. I don’t want to mention his name or else everyone would want to see him and thus he will be too occupied to see me lol. He’s the kindest and most patient doctor I have ever met, I bet all of his patients felt the same too. The world is a better place because of him. Thank you Doctor XXXX!!!P.s. this clinic does not deserve the poor ratings they’re current receiving. I’ve seen much worse staff and doctors.

I've had the wonderful privilege of being Jacquelines' patient several times. What a wonderful, beautiful human being to start. Her vast knowledge, experience and talent are something you need to experience to believe. I've had aches and pains that simply melt away when I go see her!!

Victoria and the rest of team of ladies at the front have been so kind and caring to me and my family. I probably call in at least 1-3 times a week. They are patient and sweet so I appreciate their service during times when there is lots is going on in my life they have been very supportive. Thank you Ladies!Of course, I cannot forget our kind Dr. Nguyen that has been taking care of me and my parents.

Honestly it's a very strong 4 star. I would not give more then that because of the waiting time. If I have an appointment for 4:20 pm i expect to talk with doctor few minutes later, but 45 minutes delay, it's too much. The receptionists crew is really friendly. My doctor was really nice too. I didn't see any other issues, except time of waiting.