Purdys Chocolatier

It’s really delicious and awesome taste my recommendation for everybody should give a try once.

Yesterday I was at Southgate with my daughter, and we decided to get ourselves a treat while we were there. We patiently waited for about 5 minutes to get, which was fine. The girl working there saw us and quickly finished helping the customer she was with. But when it came time, she would not let me in. She didn’t like my mask. I cannot for medical reasons wear a regular mask, so I wear a small plastic shield that covers my mouth and nose. I didn’t try to get in with no mask but she refused me entry, she wanted me to prove to her, with a medical note that I could not wear the paper mask she was offering me! She is no allowed to ask for that! Again I wasn’t trying to get in without a mask but she didn’t like my mask, so she refused me entry. I used to love Purdys but I can tell you that I will not be shopping there again. I did not realize that business was so good that you could afford to turn customers away.

Purdy is one of the best chocolate stores have ever seen. Staff are very polite and professional. When I ask about ingredients, they help and check the ingredients booklet to help me get the information. Prices little bit high but very good quality. I wish if they could have halal chocolate with no Pork/gelatin (non-halal) ingredients.

Great ice cream and chocolates...but always the WORST service. The staff make up policies that don't exist for any other location. They are also SO stingy...as if you're not already spending enough on the ice cream or chocolate....adding some extra toppings like nuts or sprinkles to ice cream is really helpful in customer retention. They offer the loyalty program as do other stores, but do not honor the free ice cream as per customer request. They only give out the junior scoop. Customer service is lacking and disappointing.

I am a regular customer with Purdy's and never had any issue. However;had a concern with the staff when I visited to have an ice cream for one scoop - this girl named Lysaa she offered me half scoop instead of one - she also did not have any knowledge regarding pricing. I did not appreciate she giving half a scoop for the price of one since I am a regular customer I should be rewarded one free ice cream now- not good customer service.

Your cravings for very delicious chocolates would definitely get satisfied at this place! I like their selection of chocolates and I guess I mentioned it before but Purdys is one of my favorite chocolate places here at Edmonton. I often get their boxes as gifts to my coworkers during their birthdays. The prices were alright.

Great chocolates, but I heavily recommend paying with cash instead of debit/credit. Two of my cards (one credit, one debit) stopped working immediately after using them at this store. They worked perfectly fine making purchases at other stores minutes before and then shortly after, machines read that they are either unreadable or just flat out decline them regardless of funds or account status. I have to order new ones now. It’s really odd, but also a reoccurrence that can only be tracked back to right after shopping at this store.

No communication with customers. I was waiting to be noticed but nobody reached out, instead, customers behind me were served in another, previously empty, cash. These masks on young people’s faces must hurt a lot….

Should probably change the hours online especially when someone diabetic makes the drive for sugar free chocolate. Just saying, website says open until 9pm on a Friday. Get there 8pm and it's closed. Disappointing.

Amazing chocolates and it has to be said that the salted caramels are outstanding... a must to try