EQ3 Montréal - Griffintown

We recently purchased some sofas from the online website. They arrived earlier than the original estimated delivery date.There was a small defect on one of the couches, either from the manufacturer or during shipping. The customer service rep was extremely quick to answer and find a solution we were happy with.

My wife and I were super impressed with the service we received from Thomas at EQ3 Griffintown. Friendly, knowledgeable and quick to understand what we were looking for, Thomas guided us to a decision. Now we can't wait to receive our new sleeper sofa!

Excellent customer service, product and delivery. The sales people at the store were very helpful and never pushy, and followed-up with me promptly on my order. The delivery service provided text messages to let me know when they would be arriving, and called three times (once the day before, once the day of and again 30 minutes ahead). The delivery people were also very careful moving the rather large pieces of furniture into my newly renovated home. I am very satisfied with the quality and style of the furniture. I will be ordering again in the near future as I continue to furnish my home.

I have ordered a lot of furniture from this particular store and just ordered some more today. I always enjoy my experience with them as they never pressure me to buy anything on the spot. I like that I can leave and make a decision and take of the transaction over the phone with their really friendly staff. Shout out to Leanza and Thomas for being so great to work with. I also like that most of their furniture is made in Canada.

We were drawn into the EQ3 store based on the quality and good looking furniture but it was the staff, particularly Leanza Barra, that really made a difference and exceeded our expectations. Leanza was professional, knowledgeable, friendly and reliable. She helped us with every step of our project, made us feel comfortable at all times and was always quick to respond to our calls and emails. We have dealt with several furniture stores in recent years and this was by far the best experience we have had - from pre-purchase to delivery and post-delivery. So far we are very pleased with the quality of our purchases and would highly recommend Leanza to anyone looking for some guidance with their purchases.

Great serviceLove the piecesQuality and uniqueness of items is upto parExpect to spend a lot per item purchased

Very pleased with both the quality of service and products. Bought a sofa and an office chair from this EQ3; the salesperson was super helpful, the furniture came on time, delivery was very professional and both pieces are excellent.

I went to this store with a peace of mind knowing that they had private parking in Griffintown where there’s never parking. I was there litterally for a quick 15 MINUTES, not more as I didn’t see what I was looking for. When I left the store I saw that my car was being towed from the EQ3 parking !!!! How can clients peacefully shop at this store when their car can get towed anytime even during operating hours?? This makes no sense at all and really made me have a terrible experience. Be aware everyone. You better pick another EQ3 where you can find your car where you left it.

We decided to go with EQ3 for a few reasons - quality/price, look and amazing customer service. If you are going to the Griffintown store, request for Leanza Barra. I have never received such amazing service from beginning to end of a purchase - she designed a 3D layout of our living room to help us choose the best fit for our space, provided us updates while waiting for the delivery and always quick to reply to our many questions. Our items arrived earlier than expected and in perfect condition.Highly recommend + thank you for all the help!

We ordered a custom made sofa in July, and we were told it's going to take 6-8 weeks. 11 weeks have now passed, no one follows up our order at all. We've sent another email last week, they said going to check with HQ" and never replied again. What is going on??? At the same time