Dream Cyclery

Came looking for an item that was supposedly in stock as stated online, but was not available. Was disappointed but is a common inventory mistake. I also asked about a stripped spoke nipple, they took a look and gave me a couple for free. Definitely redeemed themselves. Would recommend.

Honestly, this place has some of the worst customer service among the bike shops I've visited. The guys working in the front were rude and inattentive. They also overcharged compared to other bike shops and suggested fixing parts that didn't actually need any repairs. If you have the choice, I strongly recommend going to another bike shop instead.From a technical standpoint, they also lack competence in handling road bikes and are unable to address more complex issues, unlike other bike shops in the area.It appears that some of their reviews have been manipulated to inflate their rating, and any concerns raised by customers are disregarded or downplayed. Given this, it's unlikely that they will handle this review any differently.

Brought in my girlfriends bike to get both brakes and brake wires replaced and they were able to do it same day. They were really friendly, knowledgeable, and explained everything they did and the cost associated very well.

They did a bad job, and the service was even worse. Go anywhere else! Commenting on their work on my bike - they lost the air covers on my tires and didn't replace them when they changed my tires. Then when I went back to ask for the caps, the guy at the cash grumbled and was like 'you don't need them, they're just for dust anyway'. They did not care about the work and lost my equipment, essentially. Customers come here for convenience, but are met with slow wait times and employees with a terrible attitude. Do not go here.Seeing similar reviews as mine, I would say, don't trust the 5-star reviews. The 1-2 star reviews are TRUE.

Initially, came in looking for a bike for my 6 year old daughter. Staff were friendly and helpful. They helped us size a bike for my daughter. As I wasn’t planning on purchasing a bike so quickly, I didn’t bring a physical credit card (all I have is an Apple Wallet). As a result, they placed a hold for the bike.We were able to purchase the bike later in the afternoon. They added the pedals and tuned it to ensure the bike was ready for my daughter. I also requested they add a kickstand and that wasn’t a problem.I also brought my bike in for a tune up.Overall, wife and I are happy and my daughter really likes her new bike.

Absolutely solid service here. Came in for a quick fix just before closing and they were awesome and friendly. I had been hearing rattling/knocking sound and couldn’t pinpoint where it was coming from. I thought it was my handlebars at first. Within 2 minutes it was located and fixed.

I’ve had two great experiences at Dream Cyclery. First they were able to replace one of my tires for me, were super friendly and easy to talk to.And then today I brought in my bike to have the back tire re-attached because someone had tried to steal it but then left it behind. They were able to fix it right away and free of charge. And they were again extremely friendly and easy to talk to!

I was hoping to have found my new go to for bike repair and additional purchases but after receiving work that didn’t seem worth the price, I don’t think I’ll go back. When I first went to the store, I was greeted by Greg who was friendly and knowledgeable. My main issue with my bike was the seat and tire pressure but I was advised to go with a basic tune up, I accepted.When I returned a couple days later to retrieve my bike, I was greeted by someone else (I don’t know his name). My bike wasn’t thoroughly wiped down and overall it seems that the bare minimum was done.I asked the man who said he serviced my bike, if he wiped my bike down thoroughly after noticing it was still dirty and he said in a nonchalant tone that “some places were hard to reach.” Those spaces are easily accessible. I paid $100 hoping for good customer service but I’m disappointed to say I didn’t find it here.

I did not have a good experience at the Queens Quay location, specifically we received challenging behaviour from Linus. They had a bicycle that was incorrectly priced. We had no idea about that and when we drove downtown/paid for parking, they would not allow us to pay for the tag price. Keep in mind before we did this, we called to confirm the bike/size was available and we even confirmed the price over the phone (we also had a picture of the bike with the price tag on from the Scarborough location). Linus wanted an additional $200. What made the whole situation worse was his attitude, he also said he would fire the two employees who gave us the wrong price. Overall, an uncomfortable experience and I won't be going back to either the Scarborough or downtown location.

Folks were very friendly and helpful with identifying my issue with cleats/pedals. They gave me options instead of just pushing the most expensive item. Also really like the selection of items they have and the location is pretty convenient.