Planchers 440

Garbage service ever you can get. I called for price and they asked me to come ro store and I went to the store the guy didn’t even look and ask me what I’m looking for I don’t want to mention his name. After 10 minutes he asked what I’m looking for when I asked him for a quote he gave me his card and asked me to email him the photos with measurements, I stepped out of the store and sent the email right away I called the store for quote 5 days in a row they keep saying he is working on my quote. If they don’t want to provide service they can simply refuse so the customer can find what they need elsewhere. If I can give 0 starts I will 0 star. I would not recommend this their store or service.

worst store staff I've ever dealt with, arrogant and turn face down once they took money from you!!! Bad alttitude with aftersale service! Regret to buy in this store!!!

we bought our floors for the basement and dealt with Guillaume , very friendly, very understanding, went out of his way and was professional. I would recommend this place. they have great staff too

Great Experience at Plancher 440; attentive staff that are happy and ready to help. Was well advised from Cynthia & the team. Great selection of products & prices. Highly recommended.

If I could put a BIG FAT ZERO I would . AVOID THIS PLACE. They have done nothing but lie , lie and lie . WE paid in FULL for the flooring ( 14, 000$) , was promised a delivery date of July 28th ( insisting that they would work during construction holiday ) . The floor came in on August 18th and was incomplete AND they sent the wrong railings . The employes were insulting , deamening and disrespectful. The THIRD delivery ( on September 13th , yes today ) was as bad as the second one with a WHOLE bunch of small pieces , that could not cover the bedroom floor , . I called yet AGAIN they quickly responded with well

First of all they have beautiful tiles and a lot of choices. Best priced compared to others on heated floors. What I didn't like is while we were looking around and waiting for someone to come over to guide us through the massive collection, they all sat behind the counter chatting and drinking coffee. Not one person gave us 1min of their time. Not even a good morning! After about 15min my husband needed to go over and ask that whenever they have time and finished socializing they could attend to their customers. The male salesperson was rude, saying that they were there and if needed we could walk up and ask. Customer service? Making customers feel welcome and listen to their questions and give advise on their projects? No, why would he?! Eventually one of the ladies showed us what we wanted to know and helped us out. Like I said, not everything is bad, they do have a nice collection, but should work on customer service / experience

I have visted over 10 flooring stores but this one exceeded my expectations in service and selection. Guillaume was particularly helpful in discussing my vision for the look I was looking to achieve and helped recommend some great options. I even needed some extra flooring due to a higher scrap rate than expected and he made sure to have the extras within one day! Highly recommend this place as your one stop solution especially for those looking for German flooring. Best selection.

I only go to this store for my flooring needs. Fantastic people and a great selection. Their pricing is very competitive.

Horrible liars! Will illegally charge your credit card a deposit without your consent and will refuse to refund it when you do not wish to deal with them anymore. Will lie and do everything they can in order to take your money! Buyer beware.

Excellent service,sharp knowledgeable team.They go above and beyond to make your project a success.Merci 5 stars!