Primus Canada

We have home internet with Primus and I would highly suggest you avoid them. I work from home -the signal doesn't event reach my office in our tiny 2 bedroom apartment. Cuts in and out daily and today went completely down while I was in an important meeting. After a call they said it might be down for 2 days... I do NOT recommend.

it was the worst experience on dealing with internet provider company.I asked sales rep question about the service but she didn't know any detail so she got my email and costco membership number to send me the info.I didn't get back any contact from the sales rep or company.however the Primus sent me the equipment with contract, I called them couple of times and questioned them but still after couple of month they keep sending the invoice.no one knows what's going on thereI don't recommend even talk with sales rep.Prevent to

I am completely satisfied with the services of Primus as they have the cheapest plans in comparison to Telus and Shaw. And I would also like to add that I am lucky enough that I got to meet a beautiful lady name Kritika Sharma working in Costco Surrey who helped me to get the internet plan as per my usage and saved my a lot of money. I am so satisfied with her services that I took one more plan from her. So I think we should give a chance to this company if we want to get a good speed internet at affordable prices.

Recently i took the services from primus costco portcoquitlam . Its a very good services i took the 75mbps plan Their customer service is also very good because i changed my address.

Primus have Great service, friendly staff full of solutions. Walking out a telecommunication store not feeling swindled was a new experience for me in Montreal.

I had an extremely frustrating experience with Primus. I initially booked their internet service through Costco because I trusted them. However, despite scheduling a technician to install the service, they never showed up even after two weeks. I had to figure it out myself. Moreover, they never reached out or provided any email or mail bills for three months.Starting at the end of May 2023, my internet became unstable, so I contacted their technician line and submitted a service request online. Unfortunately, they never called back or replied. A week later, I discovered that they had closed my online service ticket without any follow-up, leaving me completely disconnected.After waiting for a long time and making multiple calls over two days, I miraculously got through to someone. However, the representative named Joanna was incredibly rude and impatient. She showed no concern for my issues and didn't even offer an apology or proper service.To add to the disappointment, when I finally received the online PDF bill, it was no surprise that they didn't honor the one-year promotion promised by the sales associate. Instead, they only offered six months. This is not what I was told during the sale.I strongly advise staying away from Primus if you're seeking better service.

Would give 0 if I could. First was told that there would be on technician required while moving from one house hold to another, afterwards what a surprise, the internet could not connect. After calling again, they say they need a technician to come claiming I don't know who told you that." or "they must've given you the wrong information" regarding a technician to come in for setup. The earliest technician could come in (3 days)

I am using the Primus internet and 15 days ago, i took the plan of 1gb the speed is Very awesome and the experience with that guy was really Very good in Costco Port Coquitlam.

I've been a Primus customer for Several years, but that wouldn't stop me from switching to a competitor if the price was right. Outstanding customer service and all with a smile!