OpenRoad Lexus Richmond

Do not be deceived by reviews. I just purchased 2023 RX 500h, and Stacy was my sales person. At first, she was nice. However, her attitude changed when I tried to make a good deal. All she said is I cannot do that or why I have to offer that?".To sum up

Sales Advisor Mark Leng was great in helping me find the right vehicle for my needs. He was very professional and persisted in getting me the best deal possible. Thank you Mark and the rest of the Lexus team! Will definitely recommend to others=)

Had a great experience at Open Road Lexus with Sales associate Clark Wang, he helped me and my wife with this 23/NX450. He was very knowledgable in a wide variety of cars, deals, and packages. I never had as professional of an experience buying a car as this one. Highly recommand that you find him if you are looking for a new Lexus!

I have been well served with this dealer, assistant sales manager Danny has made me feel like home once I entered to the showroom, his immediate response which assist me a lot, he answers all my questions very fast even I am asking in his day off. Also he always wanna get me my best vehicle and he is really an expert of not only their cars and also other brand which could give me a clear figure.Moreover, the financial manager Sarah also provided a wonderful services, I am just new to Canada without any car, at the day I got approved for finance, she could help me to take my cad at the same day although there are fully booked already. Which really helped me a lot.I have been went through many dealer around auto mall, lexus is really the best one and that’s why I chosen it.

We had an excellent experience at this car dealership, thanks to Danny Chow and the rest of the staff. We were looking for a used vehicle and had already chosen one prior to our visit, but Danny was still more than happy to show us the car and explain everything about it. He was incredibly professional and friendly, and made sure we were comfortable with the car before making a decision.What stood out to me the most was that nobody at the dealership was pushy. It was important to us that we weren't pressured into anything, and the staff respected that. They were all super helpful and accommodating, and made the whole process smooth and stress-free.The car we ended up buying was in a great condition for a used car and very clean. Thank you!

One of the best dealers in BC. We were planning to get listed for a Hybrid Plug In but we went home with an EV. We were met by Trevor, who was not only knowledgeable about its pros and cons between Hybrids and EVs but he also made sure to address all our needs. Trevor was one of the best according to my hubby and he did his best to meet our budget too. If you are thinking of your new car, visit Lexus in Richmond and I am sure you will not be disappointed. Value selling at its best. They care about their customers and not just hitting their targets.

I would like to take a moment to acknowledge the excellent service I received from Nick during my recent purchase of a Lexus RX350L. His professionalism, expertise, and courteous manner far exceeded any expectations I had when walking into a dealership.From the get-go, Nick was genuinely interested in understanding my needs and preferences. He took the time to listen, and used that information to guide me towards the perfect vehicle - the Lexus RX350L. Unlike my previous experiences at other dealerships, Nick was not pushy at all. He respected my pace and thought process throughout the decision-making stage, which I highly appreciated.Nick also demonstrated an impressive knowledge of the vehicles on offer, and was able to answer all of my questions with clarity and confidence. This, paired with his willingness to assist whenever I needed, made the entire buying process incredibly smooth and stress-free.What truly sets Nick apart, though, is his approachable and friendly demeanor. He was consistently warm and pleasant, making me feel valued as a customer. He’s easily the nicest salesperson I’ve ever had the pleasure to deal with, and his customer service skills are second to none.In conclusion, I highly recommend anyone who’s looking for a new vehicle to pay a visit to Nick. You'll not only find a great selection of vehicles, but you'll also experience top-notch customer service. With Nick, buying a car isn’t just a transaction, it’s a thoroughly enjoyable experience. Thanks again, Nick, for making my Lexus purchase a memorable one!

After some long months of waiting, I have just picked up my new IS300. Writting this review to thank Mr. Clark! All of my coworkers and family has been asking about my new car and how it looks gorgeous. My gf has been telling me that Im spending more time with the car than with her after work, I think shes just jealous. I am definitely enjoying this new car and I have sales associate Clark to thank for that!