Bureau en Gros

This store should be closed and opportunity to serve the stationary needs of lical market should be given to other entrepreneurs and different employees. This store is a unprofessional unfriendly inefficient and clueless.

This store is bright and clean extremely well organized.The staff are friendly and very helpful

Horrible service. Only one person working at the printing service with a long line of people. When I asked why the other employees were not helping, I got a shrug of their shoulder. Will not come back here .

Only go because there's a FedEx4 stars why cause sometimes I think they don't have enough staff to cover everything so once in a while the waiting period is long

Expensive and understaffed.I've come here multiple times to print and ship stuff, there's typically only one employee managing the entire printing and shipping area which, at certain times of the day is probably fine but I'd say that 75% of the time I go, there's a couple customers before me with really long complicated things that seems to take foreverrrrrrrrrr to troubleshoot, or the employees spend half the time pacing back and forth looking for parcels. I'm that customer that's served and gone But 30-60 seconds: scan, drop off, gone. but typically I end up spending 15-25mins at this location just waiting to get served. It's brutal. Brutal because poor experiences like mine are what's going to continue to hurt retail stores as consumers continue to turn to online services with better prices and less time wasted. The only edge a retail store has over an online one is service, and when there's no employees on the floor or you have to wait more than 15 mins to be served, it's going to hurt the customer experience, resulting in lower sales, resulting in cut backs and understaffed locations -oh, did I just hit the nail on the head? Poor big box store, hope you figure this out before you Blockbuster yourself.

Placed an order for prints. They advertise that if you order before noon you can get same day printing before closing time for a fee. No one contacted me so I dropped by before the closing time to be told that my prints weren't done and should be ready the next day. They seem under staffed and I understand, but don't advertise a service you can't provide.

Great place for anything and everything you need for your office or home office. They have whatever you need from chairs and desks to photocopy services or fax service. My friend bought a new office chair at a great price that fits his needs perfectly. Basically if they don't have it, chances are you don't need it.

No doubt people service is very professional and friendly why not the 5 stars cause they can't have enough staff

Worst customer service that I have ever experienced... The girl working at the shipping/printing dep kept walking around talking on the phone and ignoring me.. she made me wait 15minutes in the shipping department just to skip my turn and help other people who came after me... Thats so rude. i know for a fact that she had noticed me the first minute that i arrived as she walked past me, I recommend everyone to stay away from this location... at first, i didn’t want to post my parcel through Canada post, but when im treated like i don’t even exist as a customer at bureau en gros, then Canada post it is.The staff is very lazy and the management is very poor, the bureau en gros westmount is nothing like this place.. but this was the last time for me at this location

Never again. I waited an hour to receive an order that I was told was ready but it couldn't be located. The over-extended and overworked employee tried her best to make it right but in the end I received a substandard product---not at all what I ordered and paid for. I simply didn't have time to demand money back because I really needed the same day" copies I received two days late. Employees need to have their salaries doubled or tripled