River Road Retirement Residence

My parents spent two years living at River Road Retirement Residence. They moved there from their home where they lived for the past 48 years. It was quite an adjustment for them but the staff helped to make my mom and dad feel at home. I am thankful for the thoughtfulness and care that my parents received during their residency there. I also felt my parents were safe and in capable hands at River Road with the handling of the Covid 19 crisis.I would recommend River Road Residence to anyone looking for a retirement home.

We just moved my mother from one private residence to River Road. The transition to River Road has been amazing! Jan was our first point of contact and has stayed with us as we get to know the processes and learn to navigate the system to best serve our mother. She is a strong communicator, gets things done quickly, and is a tremendous advocate for the residents and their families. We were so impressed that within just a few days staff were addressing my mother by name. There is a feeling of caring and warmth that exudes from all staff that you have to see firsthand to believe. Our family can finally relax with the knowledge that our mother is well cared for, and be confidant that if she has difficulty we will be informed. It is the little things that we are witnessing that make this residence so impressive. Whether it's a PSW straightening a resident's shirt in the elevator with a smile, or a few kind words and the holding of a hand as they are passing by. It is definitely the home with heart! We are so appreciative. :)

River Road is a lovely, boutique Retirement Residence. My Mother first went into Transitional Care at River Road, but we are hoping she can stay as a permanent resident. The atmosphere is pretty and cozy. The food is very good. The view of the Niagara Gorge is stunning. But what really sets River Road apart from everywhere else we've looked is the staff. From the Directors of Care (Shelley and Carol) to the Life Enrichment Manager (Jan) to the Kitchen staff, the dedication to my Mother's care is beyond anything I hoped for. And then there are the angels in the building: the Caregivers, whose exceptional kindness and care have touched our family deeply. We are so grateful to have found such a loving home for our Mother.

We recently chose River Road as a transitional home for my grandfather. From the moment we arrived to take a tour we knew this was the right place for my grandfather. Jan was informative and helped me through every step of the transitional process. Once my grandfather moved in, he immediately wanted to stay. He loves the food and the staff are all friendly and helpful. When making a difficult decision on where to place a loved one in their time of need, I strongly encourage you to consider River Road. Thank you to all the Staff!

Shelley and Jan are amazing. They made this difficult process smooth and comforting. The staff are warm and compassionate which couldn’t be more assuring. My mother in law is happy here and taken care of. Thank you River Road for everything you have done thus far ! Highly recommend if you’re seeking a comforting place for your loved oneShami

I cannot say enough good things about River Road. I have never seen a Staff more caring and compassionate. The staff go above and beyond to ensure all patients and their family members are accommodated. Their overall care, is exceptional. The Residence is bright, clean, welcoming, with wonderful food. There is nothing I would say that could be improved! My father's needs are all met with happy smiles.

I can’t say enough wonderful things about this place . My grandfather stayed in the transitional room for over a month while we waited for long term care to be available. The staff was amazing , attentive to all his needs and went above and beyond to provide the best care for him. The process of papper work was handled by Jan smith ( care director) and she made us feel like family as she walked us through the process , we couldn’t have had a better person for the job !!! The nurses, psw & front desk staff we were amazing ! The rooms are clean & the building is well taken care and always updating to make the building an enjoyable place to be in. The activities of bingo, cards,entertainment, live music, and arts crafts, and so many more enjoyable things this residential home has to offer are endless. I will forever be grateful for the wonderful care that was provided to my grandfather during his stay with the River Road Retirement Residence .There just isn’t enough stars in the sky to give for this review but if I could this place gets all the stars in the world !!!Thankyou from the bottomOf our hearts , The Vout Family ❤️

My father went to River Road as a transition placement. He stayed 6 months until he was admitted to hospital. The entire staff at River Road is professional and extremely kind. I always felt well informed of my father's condition. My father had a special relationship with his PS W's. I cannot recommend this care facility enough. They treated my father with a great deal of dignity at the end of his life.

My family was recently looking for some options for my mom who had very complex care requirements. The staff at River Road were amazing to deal with and very willing to work with our requirements beyond our highest expectations. Kudos to Jan and Shelley for taking the time to explain everything about their home and provided us the time to tour the facility and ask lots of questions. We actually had two tours and we asked a lot of repetitive questions. Being very new to this experience we were somewhat unsure of what to expect however when dealing with Shelley and Jan they were able to put our fears to rest and were also very practical with suggestions. They did not make promises they could not keep and were able to highlight any potential concerns for myself and my family to discuss further. In the end the arrangements for mom did not result in her coming to River Road Retirement Residence through no fault of anyone. And certainly not from lack of effort on behalf of the management and staff. Although we needed to make other arrangements for our mom we would highly recommend this retirement home as an excellent option for many seniors in the Niagara Region and beyond. There are not enough nice things to say about our experience. Thank you kindly Shelley and Jan, my family will always be grateful for the patience and the compassion you both shared with us.

My mother just moved to River Road Retirement Residence (RRRR) on July 13. She is currently going through the transition period. As you can imagine the family is very concern for our mother during this time. The staff at RRRR totalling understand our anxiety around our mother adjusting. They have gone above and beyond to assure us that she is in good hands. They ensure our mother is given opportunities to enjoy the outdoors, socialize and enjoy the entertainment on site. A special thanks to Jan for sharing pictures of our mother outside socializing with old friends.Thank you to the team at RRRR for helping to improve the quality of my mother's life.I am so grateful to all of you.P.s. A reminder to all families during COVID lockdown the staff's number one priority is to protect our loved ones. So if you show up and can't get in don't take your frustrations out on the staff. They are just doing their jobs.An update my mother is receiving much more personal attention and social interaction from the staff at RRRR. As a result we all feel like our mother is back. Our visits are very enjoyable as we can clearly see she is happy.