The Dog Spaw

Lady got me in and was able to work with me on my crazy schedule and was able to explain how to take care of my dog groming needs and had my puppy back to me quickly and clean up. So Happy!

The staff is wonderful and they do an amazing job ! I wouldn't bring my dog anywhere else.

I have a usual groomer I take my dog to and had missed an appointment, then re reschedule for it was too far ahead so I decided to look at different places to get him in sooner. I went with the dog spaw due to good groomers and the lady I talked to was very nice and accommodating. I had explained to her over the phone he was overdue for a groom and needed a full shave at this point, and she got me in the next day. However, when my family member went to pick him up the lady at the desk was extremely rude. She first started out by accusing us of neglecting him, and was trying to shame us. She also said they had taken pictures? didnt understand if that was a threat or not. The groomers did great, but will NOT be coming back here. when that was stated she also said “good youre not allowed back”. He is a very hairy dog that doesnt shed and mats easily. At his usual groomer he has shown up in the exact same state, and they did not address us or accuse us this horribly. They simply explained to us what mats were, and future consequences if they were left untreated (which his mats have NEVER been this bad), which prompted us to start scheduling his appointment ahead of time! There is a way of addressing customers. Basic etiquette. maybe this should be taught to front desk.

I was attempting to schedule an appointment - initially on the phone with a man who seemed very nice, then placed on hold while waiting for the owner.When the owner joined the call, everything was different. She is extremely rude, aggressive, and overbearing. No customer service skills, whatsoever. I could not get a word in, and after the 3rd time being interrupted, I opted to take my business elsewhere. Definitely not worth your time, energy, or money at this place. This is the ONLY google review I have ever posted - this place is so bad, I had to share my experience so others could avoid it.To the owner, learn some patience. We are all overworked, short-staffed, and busy. When someone is speaking (especially after waiting on hold for 15 minutes), let them get their single question out, before you interrupt. I'm sure you know these things, but don't care.

I do not typically rate businesses on line, however after the horrific encounter I had today with the owner of The Dog Spa I need to share my experience. I have had my dog groomed at The Dog Spa twice- both times the groomer (not the owner) did an amazing job with her and my husband and I were thoroughly pleased. When my husband picked our puppy up this last time, he did not make a future appointment. I literally called and left messages 7 days in a row and even sent an email asking for a follow up appointment. Granted on the message it does say they are short staffed and would get back to the caller. I NEVER heard a thing from them. Today- Wednesday 7/27- I called to make an appointment. The person on the phone told me that he could not make an appointment today- I told him that I didn't want it for today but 6 weeks from the last grooming. He handed the phone to the owner who then proceeded to tell me how rude I was, that I did not give the person who answered the phone the time to explain, that they weren't open on Wednesdays, that they were having a very important meeting to find solutions for their shortness of staff and because I was so rude that she was not going to keep me as a client. I was not able to get a word in edge wise to apologize or to explain my frustration. After she told me I was no longer going to be accepted as a customer, she hung up on me. It is unfortunate as I really liked the groomer, however as a paying customer, I deserve more than not being communicated with for over a week, being verbally accosted over the phone and then being dismissed" as a customer. I hope others have better success with communication with the owner of this spa then I did - because if she speaks to and dismisses customers as she did me

Always super friendly and professional. The dog love going there. Can not recommend enough.

Like other reviewers, I had a frightening experience with the owner, Kate. I haven't been treated so rudely in a while. Maybe she was having a bad day. Who knows. But what worries me is if she snaps at people so unexpectedly, how is she treating our pets when we're not around?

I really don't like leaving bad reviews, but I don't want anyone else to go through this! I was referred here expecting the best grooming and service. I was told when making the appointment it would cost in the $50 range, when I brought my dog in nothing was said beforehand about price, I told the groomer exactly what I wanted which was a trim, very little taken off but enough to clear the hair from my dogs' eyes and keep the shape of his face round. (I have a small doodle). my dog was shaved down-everywhere and was left with random bald spots, and it looks very raw. it's almost uncomfortable to look at, he has nicks all over his private parts. This took over 3 hours and I did not get a call at all during the appointment I had to keep checking in because the time was taking longer than usual. He has been groomed before and has very good behavior during, so it never has taken that long. I was charged $81 for my dog to be completely shaved and look incredibly sore. The owner insisted there were bald spots when I brought him in, but there was not-my dog had more hair than we knew what to do with. DO NOT waste your time or money. They do not care and did nothing to rectify I just got a well sorry". they may have received good reviews in the past

Kait groomed our shih tzu for the first time and she did an awesome job. We will be back. His groom definitely perked up my little old man!

The owner here is an absolute nut case. She has meltdowns frequently with customers and employees. She talks over people, yells like a banshee, and has horrific customer/employer service. She should NOT be operating a business with this kind of mentallity. There are far better groomers in the area, I highly discourage anyone from going here. Her drama and attitude is not worth subjecting your animals or yourselves to. Stay far away from this place and this insane woman.