Aldergrove Kennels @ 856-DOGS.com

Not happy with the communication. Owner communicated they were holding a spot for my dog ... and gave it away. Regardless of me not being able to give them a call right away afterwards due to private medical reasons. Spot was for August and it is June.. they could have let me know if I did not call them they would not hold his spot no more. I physically could not call after my dental emergency but could have asked a family member to call for me. Not happy. Will never recommend. Not to mention their complaint of it being on ME for lack of communicated after they clearly said I am holding a spot for ___ " so I took that as peace of mind during the last hard couple of weeks we have had ... it took me over a week to even get a response from them after I sent all the vet info. Practice what you preach as a business and add some damn fine print to your email with your expectations after you let someone know they have a spot held."

I was very pleased with the service and communication I received from Ron when booking two reservations for boarding my 1 year old Great Pyrenees. Ron was thorough and thoughtful in our email and phone correspondence, and our reservation was held for 24 hrs (which is explicitly outlined in emails and a more than reasonable follow-up window!) while I called with my payment information. This was my first time using their kennel service, and I was impressed at the level of cleanliness of the entire facility. My pup looked great and was in good spirits on pickup. It's clear that the owners Ron and Carole take pride in their business and make sure all their guests are well cared for.

I called the kennel. To see if they could board my female Boxer. I was greeted by a friendly gentleman who took all the information and would call me back. He called back a short time later and yes they could take her for the weekend. I showed up to drop the dog off and was amazed at how profession the reception and drop procedure was. Additionally I was very impressed how clean the facility was. All in all I would totally recommend the kennel to any one wanting to board there pet.

My working line German shepherd just stayed here for the first time for a weekend and I will definitely be using their services again! Very professional and experienced staff. I have used other facilities before and it seems that most of the staff are so young and inexperienced and not trained to handle more difficult or high drive dogs. This place had no concerns about my high drive German shepherd and were able to easily and safely handle him throughout the weekend. They were great about my calling to check in throughout the weekend and were able to give me detailed updates on his stay and behaviour. On top of all that it was the cleanest and quietest dog facility I have ever been to (and I have toured a lot before I chose a place to use). My dog came home happy and relaxed. Highly recommend Aldergrove Kennels!!!

Aldergrove kennels have always been very accommodating and understanding during my sudden work schedule changes. Ron and Bob have always greeted me and my 2 pups with open arms. Dogs always have a great time and exhausted when I pick them up! I've recommended this kennel to my friends nearby and I will continue using them for the foreseeable future.

Very happy with Aldergrove kennels . All staff very friendly. My dog Amber (German shepherd)not easy to handle but Bob manages her very well , she has been to doggy day care twice and has been there boarding for 2 nights . She always comes back happy and restful. Will definitely be using this kennel again . Thanks all for looking after Amber so well.

Our dog, Osa, stayed with Aldergrove Kennels for two weeks over Christmas. The staff at the kennels were wonderful to her. She got a lot of one on one attention, multiple walks and she was happy and content in their care. They were very accommodating to meet our dog's nutritional needs and continued her training work in our absence. Highly recommend this team of great people to look after your dogs. Also, if you want an amazing trainer - this is the place. Ron is the best!

WARNING: KENNEL COUGH!We contacted Aldergrove Kennels a few weeks before bringing our 2 dogs here, aged 3.5 years and 5.5 months. They had availability for the weekend we needed boarding and asked if we could stop by before hand to see the facility. When we dropped in Bob was kind and to the point. He showed us around the kennel and where the dogs would be for the remainder of their stay. I did have some hesitations that I expressed as our older dog has some aggression towards more dominant dogs. I wanted to make sure that no two dogs other than our own (whom live together, share beds, eat together and get along VERY well) where to get into contact. Which at other kennels that we previously use have had no issues with keeping her separated. I was assured that they would walk her alone and keep her isolated. Not only for other dogs, but also her safety and the handlers safety. When we came to pick up our two dogs, I went through how the visit was. I was told everything went great but they had a hard time walking the dogs together. Bob grabbed the dogs food container which was still almost FULL. When I had asked if they weren’t feeding them as much as requested, I was instantly to blame for giving them too much food in the container. We grab the dogs and put them in the vehicle. The puppy we had carried into the truck. Upon our drive home, I looked in the backseat and had found that our older of the two had a bite mark on her nose. We waited until we got home to look at it further, but when we had arrived at home and had the dogs settled into the house, we noticed that our puppy had a limp in his front legs. At this point, I was very disappointed and upset in how I picked up my dogs. We called in to the kennel and spoke with Ron. We explained our situation and that we had only picked up the dogs 45 minutes prior, our main objective was to find out if anyone had made a note of what happened and if we should be concerned for their health. Immediately, it was implied that we had harmed them when putting them into the vehicle upon pick up but he assured us he would ask around and call us back. Promptly he did so, called us within 5 minutes and stated that the dogs were fine when they were at their location. I will not be returning to this kennel after excuses and accusations were made. Saddened by the lack of care and service provided to our animals and us.Update: We had went camping with our dogs the day after we picked them up from the kennel. By that Friday, 4 days later, our older of the two started throwing up and had trouble breathing. We cut our holidays short and came home to be closer to a vet in case of an emergency. I had taken her in that next morning, on my way to the vet, my daughter had called saying our puppy was throwing up as well. I brought both dogs to the vet and found that they had kennel cough. Yes, both my dogs are fully vaccinated and up to date (thank God or it could have been worse). When we had done the initial visit before dropping the dogs off, I had asked if they needed to see documentation from the vet in regards to vaccinations, when they said no, that should have been my first red flag.After the owners response, clearly we noticed when we picked up the dogs that they had sustained injuries under your watch immediately. We had stated that as well when we had contacted you 20 minutes after picking up the dogs. You had implied that we had done something when putting the dogs into the truck, the only accusations made were from Aldergrove Kennels, we can only state what we observed upon pick up.You had never suggested not boarding them together and when we walked through your facility on two separate days, you had multiple dogs sharing different kennels.This kennel lacks caring and compassion for the animals as well as the customers. There are far better kennels in the lower mainland that take your animals safety and health seriously. My suggestion is to avoid this kennel and save yourself the $500.00 vet bill and stress that was caused to our household.

This is the first time I have had to board my cats and frankly I was a bit nervous but when I arrived at Aldergrove Kennels I knew I was at the right place. The property is immaculate and when I entered the office and kennels, it was so clean and updated I knew my cats were in good hands. It is a family run business and Ron and Carol are so kind. The prices are reasonable and I highly recommend Aldergrove Kennels. I know my whole family will be repeat customers for years to come.

Very friendly and accommodating staff. They are well set up to make the drop off of your dog as easy as possible. They know their stuff and I felt very comfortable leaving my dog, Angus, with them. After a significant delay to our flight on the pick up date, they stayed open after hours to accommodate me and save me a trip back the next day. I would recommend them and would definitely bring my pet back to them again.