The Ensuite Edmonton

Very impressed with their customer service. They were jam packed with customers but still managed to find the part for my tube heater and check me out within a few minutes. Everyone was friendly and made sure someone was helping me find what I needed. Would definitely recommend if you need parts.

I have been dealing with Andrew E. on my company’s account on the wholesale side and that is the reason for the 5 star review, he is fantastic to deal with. He is knowledgeable on the products they sell and always able to find the specific info I’m looking for. He is quick to return calls/emails and is all around a great resource for Emco. He is the reason we keep shopping here.

My wife and I stopped in on a Thursday night to look at fixtures for the renovation of our home. Two young ladies behind the counter didn't even acknowledge our existence as we entered. Once we wandered around the large showroom one of the girls looked up from whatever they were doing and greeted us, but it was very clear she wasn't about to inquire if we needed assistance or not. Awkwardly we continued to look around at the many products trying to navigate all of the selection which is quite impressive. Once we explored all of the kitchen sink drawers not finding quite what we looked for, we approached the counter and asked if either of them could assist us. With delay one of them made there way over to the display to help us out. Shortly into the conversation it was brought to our attention that if we are looking to find multiple items for a home renovation we would need to make an appointment as Thursday night staffing only allows for walk-ins". We were the only customers in the store ??? but yet she couldn't take the time to discuss our plans for kitchen and bathroom as there was only 2 in the store tonight....?? very discouraging and poor customer service. She almost seemed relieved to find out we didn't have an appointment.***UPDATED July 13th*** After some contractor advice we chose to give them a second chance at our business....sure glad we did! Angela and Trish make a great team and provided the customer service and expertise I came to expect of this business. Once we had our appointment in place we were greeted by Trish who promptly and graciously welcomed us into the store. We went through our plans and came up with fixtures that suited our style

From products to my Sales manager to Accounting (Lori R) to pricing and promised shipping dates, this company wants to work and grow with you. They are understanding and knowledgeable. I'm not sure why people go anywhere else to be honest. I've been coming to Emco for 17 yrs now.

Excellent selection and friendly customer service in a world class company.

Great supplier, staff are usually good, they do get busy sometimes though and things can look hectic but I’ve never had any problems with pick ups or with counter orders.

I called to see if a part was in - they said yes, I get there and they say sorry our stock must be wrong. I asked when will you get more in, the guy answered I don't know - the stock has to go to zero. Wow not in the least bit helpful. If you know your stock is not accurate -go look for the item before saying it is in stock

This is my place of choice for all my plumbing/gas fitting needs. They are always cheerful and willing to help. I find other suppliers just tell you yes" or "no" answers. Emco goes above and beyond to get you part numbers and info on how to solve your needs if they are unable to help."

Terrible customer service. Was blatantly told by the man at the parts counter that I should be hiring a professional to re-plumb a section of pipe for my tankless water heater. I don't need to hire a professional to plumb in 2 x 8' sections of pipe with one 90° elbow and meet code. Pretty much refused to sell me the pipe I required. Went down the road to Wolseley quick and friendly customer service with no hassle.

Staff were very helpful & friendly. Found exactly what I wanted for a decent price!!! Totally recommend!!!