Just Like Home Doggy Boarding Kennel

I used Just like home dog boarding three times, but will never return. After the first time I didn’t feel totally comfortable and didn’t plan to return, but found that after the stay my dog seemed more social with other dogs, so I decided to go back. The second visit went fine and she seemed to have enjoyed it.Sadly the third visit was a terrible experience. When I picked my dog up after a long weekend, she was walking on three legs. The dog boarding owners said she likes to jump a lot and she just hurt her paw a little but it’s fine, and said she’s just been looking for sympathy and lying around all day. They didn’t give details of what had happened or when. They keep the dogs in the house and showed me where they had her sleeping, which was on a high ledge with quite a precarious jump onto a box to get down, not the type of spot I would ever have her sleep. It was a long weekend, so I’m not sure if they were full and finding extra spots for dogs to sleep or if it’s a spot they usually use.There was clearly something seriously wrong so I took her to the vet. They found she had broken her toe below the joint. The end of the toe had to be removed, leaving just a stub, and the nail will never grow back. There was also an abrasion on the side of the toe.I called Just like home to tell them that she was seriously hurt and had required surgery which cost almost $500. They were very rude, saying: What are you accusing us of, we didn’t hurt her, she hurt herself, and if you think we’re paying we aren’t. I told them that all I was saying is that I left her in their care and when I returned she was badly injured, but actually I did feel they have some responsibility. At a minimum I suggested they should be refunding the boarding fee (that I had paid in advance). They refused saying the waiver I signed says they are not responsible for injuries. They even questioned the injury saying I don't know your vet..." At no point was there even an apology.I know accidents can happen

Although the owners clearly care about the pets that they take care of it was unfortunately not a good experience for my partner and I. We travel often and saw the good reviews online. After picking up our Bernese mountain dog and golden retriever we noticed a deep gouge in the top of our Berneses head and a rash on his stomach (same rash was on our golden) took the Berny to the vet the very next day and the vet explained he either a) got his head stuck under a fence or b) got bitten by a much larger dog & that it couldn't have been our golden because his jaw wasn't wide enough for the bite. She explained it must have happened earlier in the days we dropped him off as black flies had gotten into his gouge and it was infected. Not really sure how no one noticed that he has the cut on his head because the smell was pungent and the kennels have 24 hour security cameras to monitor them. A $200 vet bill later & even though we explain what happened to the owners who assured us they were not with other dogs we were offered no apology. The rash on both of them was from black flies which is understandable as they were outside so it would be silly to be mad about that. However for the cut in our dogs head made the experience very disappointing.

We left our dog here for a 10 day trip. When she couldn't eat her food due to a tumor in her mouth, Barb hand cooked fish that she was more than willing to eat. We were even given some of the fish to take home when we picked her up since she was so willing to eat it over regular food. We are very grateful for the care and dedication by Barb to accommodate our dog and would recommend this dog kennel to anyone else looking for one.

Can't say enough great things about them. So kind and friendly. My golden retriever just lives it. We use it two or three times a year. Would not go anywhere else.

The only place we leave are two beagles at they are treated like family. Beautiful spot lots of space for all size of dogs.