clinique ovo Montreal

The wait to receive services was very long, but this isn’t necessarily Ovo’s fault. It’s quite confusing to navigate the fertility system and it’s difficult to get someone on the line to speak with but I think they are extremely busy. Once you are in you are well taken care of.

The wait times on the phone are ridiculously long. How is it possible to hold the line for over 30 minutes to talk to an agent? Are there two agents working that cannot answer the phone and instead make people wait on the phone for half an hour? Do they think people have nothing else to do but to wait until they will answer the phone? I have been hearing the same phrase “ All our agents are currently busy. Please hold the line to maintain your call priority” for nearly an hour now. How long to wait? It’s frustrating.

I had all 4 of my ultrasounds with OVO, 3 of which were with Rosie. She is an absolute gem as she really was just as excited as we were every single time. I am so thankful to have had her throughout this process and she deserves so much recognition.Ultrasounds can be stressful and she really made sure to answer all of our questions, reassure us and take her time.The clinic itself was always very welcoming, never had to wait for my appointment and reception always friendly. I truly recommend this place as they really provide a stress-free experience & beautiful pictures.

Friendly, professional, and knowledgeable staff! The ladies at the front desk are super! They made me feel at ease; they answered all my questions and addressed my concerns. I have to add that the ultrasound tech (Rosella) is amazing! She made me and my partner feel comfortable and took her time to explain everything to us each step of the way. The clinic offers many different services and take their time with each patient. I highly recommend Clinique Ovo! 10/10 Thank you, Clinique Ovo staff, you make a difference!

I never write reviews for anything but I had to for this place, when you want to make an appointment by phone you can’t even get through to even speak with someone you’ll just wait forever so no point. Then you go in person and try to make and appointment, and the lady at the receptionist asks if you have an appointment and if you don’t she’ll skips you because you don’t have one and pass everyone else. Even if you’re one of the first people there. What’s the point in calling or going in person if you cant have either? Lol what a joke. Not to mention when they say you need an appointment you can’t have them in advance because they don’t book appointments in advance. Super frustrating this place. This place is a joke

Very positive experience. Our nurse for the consultation was very pleasant, professional, and informative.

1- No respect of their appointments, they will call you multiple times the same day to change it to fit their needs, but when you need an accomodation, its not possible.2- We never had an appointment that started on time even though we were there 15-30 minutes in advance.3- No respect of your time, you will wait a long time, sometimes they will even forget you (happened to us).4- You will not have the same doctor. Every appointment is a different doctor and each doctor has a different opinion.5- You wont be able to reach them on the phone, but they will reach out to you after a few hours if you leave a voice mail.6- Most of our phone interactions were with rune and unprofessional staff.7- Certain costs and fees are ridiculous and outrageous.8- Make sure you have a very understanding employer, morning appointments will impact you.

Worst of the WORST fertility clinic!!Never answer the phone, never call back after a message, alot and alot of waiting , poor service, make you skip a month of insimination because they dont call back of follow up their patients.Missing Procrea atleast there they took care of you!!Please if you are new to this and looking for a clinic! Go else where!!

This is the worst fertility clinic I know. Our first consultation the doctor told us we need to do IVF with no test nothing. We did the tests required for IVF and they went quiet we had to make follow ups. After many tries to reach the clinic and in the process we got pregnant naturally we decided to move to Mcgill reproductive. The service was like sun and day. Got an appointment right away no fees compared to Ovo. The doctors at Mcgill did all test and told us to start natural with their support, then IUI then after 4 tries we can start IVF. Why would Ovo be so rushed to offered treatments with no tests. Worst clinic...

DONT START YOUR PROCESS IN THIS CLINIC!!!As a husband and going thought all the steps with my wife I'll never recommend this clinic for another family to start their process for fertilization.First, every time my wife had to talk or take instructions by phone from the clinic, the nurse or person in the other end was very rude and zero empathy.Second, for any appointment there is no online system that works, you have to call and stay for 40min or more on hold and wait. If you are luck you can have an appointment with less than 2 weeks.WE LOSE a loooooooooooot of periods in this whole process because of that and what could be better solved with a close follow up, more attention and a feeling of individual treatment (and not mass production process) we had a totally opposite feeling.The only, and I can say, only positive thing about the clinic is the treatment once you are there, inside... it seems a totally 2 deferent clinic, one by phone and another in person.In resume we end with our chances with Clinique Ovo and I really regret to started with this clinic, I should tried another options even in another country.Please whoever is thinking about start their process here, check other places and others reviews.