Shoppers Drug Mart

Great customer service Actually the perfumes section I think she's name was Emily she was nice and friendly

I had such an unfortunate experience with a staff member, who I will simply name C, around 2:20pm today. I went in hoping to get a PS5 controller but saw no one in the electronics section. I went to the nearest staff member and requested assistance to get a controller out of the case. All was going well so far. She called over customer service and I waited a few minutes (2-3 minutes, no biggie at all!). She came back and saw a sign on the desk stating that the guy working electronics wouldn’t be back until 2:45. This was about 2:20. She told me this information and started walking away before I stopped her by asking “so no one is able to open this case for 25 minutes? That seems a bit ridiculous. Is there anyone else who can assist while he’s on break?” She told me no and that I’d have to wait. She shrugged her shoulders and again started walking away. I wasn’t satisfied with that as I worked at a shoppers drug mart for years and know that any staff member can open a case as the keys are kept at the register. I asked once again “are you sure there’s no one who can help me? It’s just a case that needs to be opened. I don’t need anything other than that controller”. She told me “he’s the only one who knows how to work electronics. The case has an alarm that needs to be disarmed and only he can do it. He’s the only one here with keys and he took them on break.” this is where I became annoyed because there are multiple lies in that sentence. I told her I wanted to speak to a manager. She huffed at me, rolled her eyes, threw her hands up, and said “fine!” She then proceeded to bring me another staff member, NOT a manager, and told her to help me. This woman was wonderful. She found the keys (SPOILER: they were behind the register like I stated earlier), opened the case (an alarm did go off for about 10 seconds and then disarmed once she closed the doors) and gave the controller to the cashier to check me out. I watched as C bad mouthed me (zero tact, didn’t even wait until I left. I also happen to be blessed with the sense of hearing so I caught a few things she said), not even 15 feet away, to another employee, so I asked this new employee helping me to please get a manager. She did and was completely gracious about it. I spoke to the manager, he didn’t seem overly interested, but stated the issue would be addressed, so that’s all I can ask for. I cashed out (very nice cashier) and left. I had planned to buy a few more things, but caught C giving me the stink eye from the beverage aisle and felt like leaving. So disappointed in this interaction as I’ve shopped here for over three years now and never had an issue. Do better.

Great sales, plenty of staff around when you need to ask a question. The pharmacy is staffed with charismatic people who know you're likely not having the best day if you're there to see them, and they do their best to make it a little less bad.

I called the pharmacy multiple times to get my inhaler that I need to take everyday for my asthma. one of the head pharmacist refused to refill it because apparently I haven’t used it in 4 years. He was also extremely rude and told me I was wrong and that there’s no way I have been using it everyday and then hung up on me. I called my doctor to make sure it was on my files and they said it was. I went a week without my inhaler, struggling to breathe and having horrible sleeps. turns out the pharmacy made two profiles for me using different names and had been sending ALL my medication to the wrong profile.

Great shopping experience today.Eileen found the exact dupe for a lipstick I was looking for. She understood my taste in perfumes and recommended some great scents. Eileen was very professional, friendly and knowledgeable. Thank you again, Eileen.

My experience here is always great! One staff member, in particular, is extremely hospitable and accommodating whenever I shop at this location-- I think his name is Lucas; he provides awesome customer service! I also appreciate how organized the store always is.

I had a bad experience with one of the member at cashier. This is the second time I had a bad experience and arrogant behaviour shows by the shopper's staff member. First she didn't know how to print the receipt and then she behave like she is the owner of the drug mart , even she yelled at the person who is standing in front me and then she taught me english. There are different synonyms of one word either way you say goggles, shades and sunglasses. The meaning is same.

I had very bad experience with this shoppers drug mart pharmacy. The other staff is good. But I need to get my third dose of hepatitis b so i went there, they asked for prescription. I gave them the number of the clinic with dr name. They told me that they have make the request for prescription. But when i call to the clinic. The clinic staff said they didn't receive any request from them. I am still waiting for my third dose.

Picked up a med few days ago REQUIRES accurate dose. Any OTHER pharmacy = a syringe or medicated cup. Get home & NO syringe or cup. It says accurate dose" on sheet. It's offensive staff who can neither read nor know basics of field are in a pharmacy."

I got meds for my son and a device which I have never used. Pharmacist didn't offer me any counseling and my son got fever after taking meds. I called them to ask if it could be reaction and if I can give Tylenol to him, PA told me Pharmacist will call me back in 5 minutes. Nobody called me and when I called back after 2 hours no answer. I had to call SDM at Ontario st and ask pharmacist there.