ProResp Kitchener

Second time using this company. Excellent service. Right from bringing my hubby home from the hospital, the technician that brought and demonstrated the equipment to ordering supplies. The therapist that came the next day to do an assessment was also great. Spent a lot of time with us both. Would reccomend ProResp.

Very poor customer service. When we had questions, their tone in voice and how things are answered was quite rude and rushed. Need to learn how to be more compassionate and understanding towards others experiencing medical difficulties. The one lady commented 'wow' before even hanging up the phone. Unprofessional conduct.

I have been using ProResp Kitchener for nearly 25 years. They have always treated me courteously and attend to my needs. Melanie provided excellent customer service while trying to track down a discontinued RespMed mask. I felt like Melanie really addressed my concerns and worked hard to find solutions to my problem. I have had outstanding service from Ashley and Rose from the Kitchener office as well. I remember Ashley worked in the old Belmont location. I do not know if Michael still works in the new office but he has always been quite helpful and attentive to my needs. Will continue to use ProResp as I have always highly recommended their team.

Always have great service from the Pro Resp Team Kitchener. Everyone is so polite and kind. Make a real effort to contact and attend to my wants and needs. Exceptional communication skills when dealing with the Pro Resp Team. Never hesitant to go the extra mile to earn my business. They are on the ball and hit the mark. Gladly help me size and pick out new masks, filters and machines. Happy to do a fitting consultation of my equipment. I have been using Pro Resp Kitchener for over 25 years. They excel when it comes to customer service. Never had any issues with their Team.

I have been a client since early January 2022. I have been very impressed with the service - especially the knowledgeable and professional staff of Respiratory Therapists. Top notch! I highly recommend this supplier.

I have NEVER had a issue with this company...Mike( resp tech) is amazing and saved my sons life, provided proper training and is always available should I ever have any questions. I would highly recommend this company for your respiratory needs

I got oxygen on July 18, 2019 - only used about 1/4 of the oxygen and then returned it after two weeks. Paid $35 in July for the oxygen and was billed again in August for another $35. When I called to discuss they stated that even though I only had it for two weeks i get charged an extra month because I had it past the 1st of August. The manager had to get involved and the worst part was this was just the bill for service charges, not even the oxygen and i got charged seperately for the oxygen. If they do this to an individual person what do they do to the Govenment when they have to pay the bills? No wonder our Govenment says our health benefits are so high.

Second time coming here in 11 years walked away the first time due to poor customer service. Sales person (pretty sure same lady) very adversarial should be working a used car lot. I was handed 4 or 5 forms to sign 3 of which were for my acceptance and understanding of a product demo that hadn't happened yet and another was a pre-Auth for a monthly charge to my credit card. I didn't sign them, she was clearly miffed I didn't. I explained 1. I hadn't seen the product yet why would I sign 2. I haven't decided I'm buying here why would I sign the credit card auth, her answer - its expedient. When I asked about the device I wanted she snipped that's not covered by the ministry, I said ok my plan will cover it she snipped back no it won't. I said ok - then she asked me to fill out and sign the credit card form again because sometimes people walk away with their test machine. I replied that's not what that form says and I don't have a card to give you. she packed all the equipment up and walked me to the desk. The reception desk staff were friendly the sales person never even said thanks see you or bye ... commission sales??

After reading some of the other reviews I was worried, but I had a great experience. They were very friendly and helpful on the phone, and were the same in person. I found the receptionists and the RT I dealt with to be very professional and friendly. Maybe other people are put off because it isn't all covered by ohip (that's not the fault of proresp) or because there is alot of new information to take in, but they also give alot of booklets to help you adjust to the learning curve and are more than willing to help if you ask. I would recommend them.

I experienced excellent Customer Service and Warranty Repair Support for my Product from Ruth and the ProResp Kitchener Team.I will continue using the Company in the future and I highly recommend them to others.