Fjällräven Banff

The girl that was helping us buy a few items was an incredible help; friendly, knowledgeable, and caring. I felt so badly for her when the manager stepped in during our final transaction to tell her sternly what she had done wrong in front of us. I asked the manager to clarify and she held firm on her position. Not a great experience for that employee or for us as their customers. Hoping this feedback helps create a better experience for all!

Great clothes, simple store layout, easy to find things and good selection. Awesome sales rack. I love the outdoors dress I got. Want more of their clothing. Nice staff. Felt safe while shopping.

If you're seeking durable and high-quality products, this store is the place to go. They offer a diverse range of items such as bags, belts, caps, apparel, and other outdoor gear, ensuring you have plenty of options to choose from.

Love everything about it, the scarcity of the product also makes it even better. Quality of the product and the innovation can't be beat! Great friendly and helpful staff to boot!

I purchased the Greenland Wool jacket from the Banff store this summer. After only a few wears this winter the zipper busted.I contacted customer support and was told that I have to ship it to one of their stores for repair. At first I was informed that cost of shipping to the store was on me. I fought that and they sent me a label. It was still my responsibility to take it over to a UPS store (no pick up).I was also informed that it would take up 6 weeks, plus shipping time to get my jacket back. So much for my new winter jacket for the winter season. I was not offered the option to repair locally and be reimbursed as some companies do.Not necessarily Banff stores fault, but there’s no national store to review, so this is where my frustration lands. They bill them selves as a high quality outdoor company, with prices to match, but ultimately their products and support don’t match the prices.

Like any other of their locations, the staff is very friendly and the place is very clean! The backpack that i bought is very nice and perfect for small hikes.

Magnificent products, expertly designed, great customer service. The line is expensive but the quality more than makes up for the cost. Once you start with the line, you will forever want to expand on the products they design.