Grandview Kids

I thought Grandview was all about early intervention for ASD? We were flagged by our family dr as well as a Pediatrician for ASD testing in May 2021. We started our journey shortly after with Grandview assuring us that a developmental pediatrician would contact us soon to book our full assessment appointment. We were told the steps to follow and did so. Months past by... I sent follow up emails to our service specialist" who kept telling me they would contact us as soon as possible to book the "official" assessment; COVID was the excuse for longer than normal wait times for virtual assessments. What a joke! How does COVID

One of the worst places to get therapy. They make you wait months even years to get service then all they do is criticize the parents and conduct false evaluations. They do not provide therapy but rather workshops to assist parents to do the work themselves. It is good to learn but how are parents to learn therapy techniques in 45 mins and then they close the door and don't reach out for another 6 months. Very poor and very misguided. This explains why they were searching for a new CEO at the end of 2022.

Don't waste your time here!!! We waited for over 1.5 years for our kid for his speech therapy, finally they offered total three session. If I knew that's that they are gonna offer I would have taken to kid for private session.I won't recommend to anyone, worst experience ever!!!

Appointment was scheduled for 2:50, I left work to be here on time, then you make me wait 20 minutes for my appointment.If you can't stay on schedule then maybe you need to fix your scheduling or the person who does so.Zero explanation given for why it took so long other than you can ask the doctor" from reception.....real nice."

Very unhelpful! My son has been on a waitlist for a year and just got off the phone with them and she just told me that the waitlist is 3 years!?!?! That is crazy. My private insurance won't cover it and the cheapest I have found is about $159 an hour.

I personally have had a great experience with Grandview Kids thus far.My daughter was diagnosed by Dr. Chris Montgomery who is affiliated with Grandview kids. He did a great job and was thorough.I received the diagnosis letter and signed up for OAP immediately using that letter. Within 2 business days, OAP reached out with the next steps for choosing 1 of 6 programs. You choose the program, and the one I chose was offered at Grandview. I emailed grand view to let them know I was choosing a program through OAP, and sent the screenshot of the confirmation page as OAP instructs. Within a couple days I had an in-take appointment to go over the programs Grandview offers, choose the right one, and get started!The Intake was 4 weeks away, not that bad! I took the call, and it was right on time! I realized after the call I chose the wrong program because i had read the programs 4 weeks prior when i reached out to them and my 20 month old advanced a lot in 4 weeks to a point i wanted to change the program. I immediatey emailed them back asking them to call me/arrange another appointment as I wanted to change my decision. Melissa was more than accomodating and helped me. She made sure there were no open questions in a way to 'checkmate' the conversation. She is patient as you write everything down... I am confident I chose the right place so far.If you are under OAP, you get one program per year from April to April. If you start a program before April 1st under OAP, you will be eligible for one more this year!!!! Get on it! ADVOCATE and do your research as some things are in your hands..... :)I feel those who leave bad reviews on the 'process' are not realizing what tasks are in their hands vs the governments....don't be afraid to ask questions...

Worst place and worst services! I put my child on the waitlist for audio test. 2 years later, Grandview reached out. I booked the first appointment, 1 night before, it got cancelled because the technician was not available. Second appointment was scheduled and on the appointment day morning at 7:30 am, the staff called and the same technician was not available again. No other reasons were given and the person who called me just said there was nothing else she could tell me. I needed to wait for her call to reschedule but she didn't know when she would call me. I know it's free service, but we shouldn't be treated like this. I had to ask for days off or switch with someone to make the day available. They just cancelled as they liked. There's no basic respect, no courtesy, no professionalism, absolutely ridiculous.

If I could give zero stars I would. My son is level 2 autistic no verbal and is supposed to be getting early intervention. They've never shown up to the daycare to support. Their representative Cathleen is impossible to reach. Pathetic excuse for a child center.

Dr. Michelle Jaeggi is the most insensitive, unprofessional and ignorant doctor I have ever met. If you have been referred to her do yourself a favour and find another doctor. She has a bad habit of commenting/wishing the worst Scenarios on children that might have a medical condition without a diagnosis. Period. She also doesn’t consult with her patients about possible concerns that could happen in the future properly. There is professional ways to dealing with parents and innocent children with possible medical concerns. I’m not an in denial parent by any means but please have tests/diagnosis for sure before commenting in a rude way and not being comforting at all about it! Being a doctor is one thing but dealing with patients properly and professionally is another thing. I’m sincerely sorry for this type of review Grandview and I have had great experiences otherwise there but parents don’t need this type of negativity when they are simply just going through tests, riding the wave and trying to help their child the best they can …it’s just truly not necessary! Thank you!Update: my sons tests all came back negative from sick kids. My son 100% does not have muscle dystrophy that she was so sure he had!! He is a completely healthy 3 year old!