Club Piscine Super Fitness

Very warm welcome and excellent service

Their sales team is terrible. They get one star on this front. My heat pump died and I went to look for a replacement. First of all, the sales guy was nowhere to be found on the floor. Someone had to find him to tell him there was a client (he was in his office 10ft away from me). Asked him about the heat pump they offered and he right away pointed me to their most expensive one saying “this is our best”. Didn’t even ask me about my requirements. Since it was a higher BTU rating than what I currently have, I asked him if it a 30amp breaker can support it. He said yea, no problem (I checked later on at home, it needs a 40amp and the ground wire needs to be upgraded too). Asked him is there a minimum pipe size requirement to ensure the proper water flow. He has no clue what I was talking about. Kept saying it’s their best model. Figured by this point the guy was clueless or wasn’t taking me seriously (maybe because I was speaking English?). Decided that I will go to another pool store that is a bit more knowledgeable or caring.The guys in the parts and chemicals department are awesome. They deserve 5 stars. They are always helpful and knowledgeable. There is always someone there to assist you. This is the only reason what I would come back to this particular store.So the 3 stars is an average of my experience there. Don’t go for the sales part, go for the after sales folks imho.

Excellent customer services. One stop shop for everything you're looking for pool, spa, some threadmills, water testing onsite, chlorine, heat pump, solar covers,... But the most impressive is they have all Accessories and parts in stock.

Incredible service! Gerald Pinel, who handled the purchase and installation of my in-ground pool liner, gives terrific and very professional service. From the selection of the liner to dealing with the installers and actually completing eveything two weeks in advance. Very impressed with this company. Throughout the process he could be reached live on his cell. Where else do you get that type of service these days? Also, the installers are a father and son company (Martial and Raphael Crete) who are real seasoned pool professionals and did an amazing job! Thanks!

The first and last time here. Brought in water for a water test, the representation outright refused to help, tone was quite rude and used foul language. After hearing I'm not an expert

So after 4 months I've got to edit my review during the summer I've made several trips and purchases as a New pool owner and always meet the right staff members but today november 6 I went for advice on closing my pool and was totally appalled by the treatment receivedAsked to speak with management and the one that came was rather rude while speaking with him he was watching his watch and showed little to no interest so I'm going from a 5 Star to 2 Stars because service should not only be great when you are making purchases .and that guy that's from the pool sale department that wanted to give advice for closing the pool it's because of people like you that gives the hard workers a negative impactVery pleased with the very friendly, helpful and knowledgeable staff everyone that I met was kind and patient but I would love to thank personally Eric and mathieu in the parts department and karina at customer service and the young gentle man that ushers you in keep up the good work guys. This was my summer time review

Their sales team is horrible. We went there, even they being a bit more expensive, because they promised to deliver earlier then competitors. We clearly stated that was a deal breaker up front. Me and my wife called them every day for about 2 weeks and there was never someone present that could solve the problem (). Ended up being more than a month late.On top of that, the salesman said all electric services would be included for the extra we paid. I had to pay a lot more and the wire was not put deep enough (I've found out a long time later, when I had another service in my backyard).

The employee I was served by was so knowledgeable, honest, and helpful, really took the time to explain everything to me, provided me with documents for the spa care and didn’t try to sell me a bunch of unnecessary extra products. I was bracing myself for the prices to be much higher than online or other places but they were very competitive as well. A+

Worst service ever. Came in with the specs for à spa cover and the guy basically told me that if I didn’t buy my spa there he won’t make the order for me. Not all Club Piscine are like that but I don’t recommend this one.

Well stocked. Courteous, knowledgeable, and helpful staff!