Burnhamthorpe Medical Centre

The receptionist is so rude! I can’t believe you talk to people like that! You cut me off and don’t let me finish. I don’t know if you have a bad day or busy.. but actually there is no patient waiting while I ask you question. Absolutely unprofessional, rude and disrespectful. I’m trying to respect to older lady like you! But your behavior is very gross! Worst experience talking to a human being like you!

My mother is ALWAYS waiting for Dr. Fung to send her prescription refill to the pharmacy. This happens constantly with her but she always reassures that she has sent it. My mother is in pain when she doesn’t take her meds — it’s been 2 weeks since they said they sent it. Unbelievable how careless these people are. They jam pack their schedules back to back.

No offense to Dr.Xu, she is great and nice. However, the receptionist is the worst ppl i've ever met, rude, no knowledge and always question patients. If these front desk ppl still provided the service here will continuously ruin the clinic's reputation.

Dr. Fung is the sweetest, and super caring, but I absolutely have to agree with all the other reviewers that the receptionists are hot garbage. Not only are they unhelpful, they're straight up obstructive, short-tempered and always talk down to you. If you want anything beyond booking an appointment, like asking for clarification or seeking more information during a stressful situation, don't bother. They won't even pretend to be sympathetic, let alone try to find a solution. If they make a mistake, they'll never apologize for it either, and instead get really short and hang up on you. Honestly, they might as well replace the receptionists with a computer system where we select timeslots; that would be less frustrating than this and provide the same, if not better, service.Also, the office's general policy is to insist that you book an appointment for unimportant follow-ups that other doctors' offices these days just call/email for -- I get that they want to bill me for every visit, but they really should get with the times.It's a shame that this is one of the only Chinese doctors in the city. A little competition might force these receptionists to get their act together and treat the patients with some modicum of respect.

Yesterday I took my daughter to Dr. Kelly Sun. Dr. Sun invested time to address our concerns and explained medication options and the next steps that needed to be taken. The receptionist is also very kind and ensures to fulfill her part of the service with utmost care in this busy clinic.

This is the kind of Doctor Office makes you wonder if there are government regulations for doctors. I’m not sure what kind of Doctor can’t even answer whether a Covid vaccine is recommended to elderly. Useless doctor combined with diabolical receptionist, perfect place to visit if you want to experience Hell on Earth.

5 stars for the doctor. 2 for clinic, so you get the rating for receptionist. Too hard to book an appointment. The first call, after 5 min hold, reception told me she cannot hear me and hang up (she was gossiping to someone that she did not expect me to hold that long before she hang up). Then, 3 calls never picked up. Clearly she hates her job...

Just a heads up, receptionist is incredibly rude. I asked if they were accepting new patients and they angrily said We are not accepting patients" and hung up."

I want to say that Dr. Matthew Got is fantastic, patient and caring. The one star is for the receptionist. Rude and declined me to see the doctor because I have the old health. Her reason was “because the doctor can’t get money from the government” and told me to go emergency room instead.

Went there to see if they accept new patients. Told me to call their number any questions and asked me to leave immediately because too many people indoor. Went back home to make the call. I just started to greet, and she stopped me saying no new patients" and hang up on me