Russ Hay's The Bicycle Shop

Excellent and prompt service to replace tube and tire on short notice and at a reasonable cost. Great attitude and advice. Highly recommended.

Great customer service, best in the biz for sure. I have dropped in numerous times and they have helped me out on the spot for a quick tune-up or flat tire.

This is a great bike shop. The staff helped me when I walked in with a flat tire after riding from Victoria. They were so helpful, fixed my tire and also took the time to explain why my chain was rattling. Super awesome staff. I noticed great selection of bikes and accessories. Thank you Russ Hay’s bike shop!!!

I was in the shop for the first time over the weekend and was blown away by Peter who was super friendly and knowledgeable. Feels like great customer service is rare in the wake of COVID but it's alive and well at this shop! Support Local and check it out!

I have been a customer of this shop now for about 3-4 years. I recently had a couple of issues with my bike and I was very happy with the timely response the staff made to fix the concerns each time I visited. I appreciate bring able to talk to the staff and if any adjustments are needed after their repair work has been done they are more than willing to do this. Besides regular minor maintenance and repairs they built me a new set of wheels for my bike and those have worked very well so far. Thanks guys!

I waited six weeks to get my bike in for maintenance and brought it in today at the appointed time. Within an hour, they called me to advise that they won't work on the bike explaining that there was a crack in the seat tube - it had been welded previously and the weld had cracked. I can't say enough positive about this very wise and appropriate response. They did tweak a couple of minor things for me with no charge and told me that when the weld was repaired, they would have my bike back right away. This is the kind of approach to service that we all want and I am happy to give 5 stars on this experience. I'm pleased to have them as my local bike shop.

Friendly StaffAlways excellent service!Broke the rear axle on my bike and although they were swamped, they swapped out the rear tire while I got a haircut across the street. Saved me a long walk homeThanks Guys!

Exceptional customer service from Connor! He is so knowledgeable, kind and patient! I purchased my first electric bike and he customized it to me! My friend accompanied me and we were very impressed with the whole experience!

Stopped in for air in my tires, a complimentary service for all. And to make appt. for brake repair on my etrike. Staff found one tire rim ready to buckle, a serious safety issue.Very pleased with the service. Thanks, guys. Lucky to have this shop in downtown Sidney.

Thank you so much for doing such a great tune-up on my Specialized hybrid! I never expected it to be done so quickly either! Your staff is great! Highly recommended shop.