Ideal Equipment Ltd

Great service done on my RV trailer today. They replaced a tire and refurbished the suspensionsystem. Excellent people to deal with. Prices are very fair. 5 star rating from me.

Have parts you need usually, but could use some phone sales/customer service coaching. It's painful when you call unfortunately. In person isn't any better..

Long story short for those who don’t want a long read: Booked an MVI with Ideal equipment, they replaced the front brake pads without prior consent or calling to ask if I wanted the work done.The whole story: My car was in at ideal Equipment for an MVI, at the time of booking no questions were asked about what would happen if any work needed done, I simply said “the car needs an MVI”.When I went to pick up the car Brent(the owner of Ideal Equipment) was at his desk. I said I was here to pick up my car that had an MVI done. He shuffles around on his desk looking for my paperwork. It was left in my car I had to run out and grab it, hand it to him and he says “yes we did MVI and front Brake pads” to which I reply “you did Pads? I just wanted an MVI. If anything was wrong I was going to fix it myself.” The shop OWNER(Brent) looks at me and says “I knew nothing about this car other than it needed an MVI, there were no special instructions not to do any work”.After this he becomes very agitated and is literally bouncing in his chair ranting about how “I guess I’ll have to start doing like other shops in town and refuse to do an MVI if the person wants to do the work themselves!” Claiming that people are blaming shops for something going wrong with their car after they fixed it themselves. Im not sure what that had to do with my situation, or any others for that matter. If a shop keeps proper records then they have nothing to worry about.As far as what the bill ended up being, it wasn’t unreasonable. It was simply a bill I wasn’t expecting and did not approve of or ask for in any way. A simple phone call would have been all that was necessary to avoid any of this, or even if they asked about “what if it needs work” when I called to place the appointment. In hind sight I should either asked for the old parts to be put back on or for the labor charge to be dropped if the old parts had already been disposed of, but in the moment with how agitated Brent seemed and not wanting to cause a scene with other customers in the office I opted to pay and get out.No apology was given or even any acknowledgment that what was done was wrong, it seemed as if this behaviour was common practice at ideal equipment.

This place is filled with awesome people. I sat and talked with them the entire time I was getting my car worked on. Everyone was so nice and I got top notch service. Go to this place to get work on your vehicle done. You will not regret it

Ordered and axel and u bolts for my trailer. They had it all in within about 6 weeks. Great to talk to on the phone. Great prices. Very happy.

I had a hitch and brake controller put on my new 2017 Nissan Pathfinder and I will never go anywhere else again. They were very courteous, knowledgeable, helpful and as fair as you can find in the business world.

These folks were able to get me in for an RV inspection on a reasonable schedule. When I arrived they were friendly and on time. The yard is spacious and easy to maneuver for less proficient trailer towers. I'll be booking my next inspection with them again next year.

The individual (I refuse to call him a gentleman) working the front desk is rude, condescending, and disrespectful. He behaved that way with my wife over the phone and with myself in person. He prefers to lay back in his creaky chair and talk with his buddies than deal with customers. Doesn’t bother calling with updates and overall very difficult to deal with. If he’s isn’t the owner he should be fired, if he is the owner he should be ashamed of himself.

Had a wheel bearing go on my boat trailer on my way home from fishing. Ideal came to the rescue and had it fixed in no time. Can't say enough! Excellent service!

Made an appointment to have my single axle safetied. Left my number, they never end call. Snowing hard when I went back 5 hrs later. Asked why they never called. Owner said they were busy. Would have took 2 minutes to call. Had an extremely hard time to park the trailer with the snow build up. Won’t go back again. Very poor customer service .