Wightman

Hi I’m in Orangeville and have recently been made aware of Wightman since there are fiber optic cables sticking out of my lawn.Normally I would toss out flyers since I am happy with my rogers gigabit service bundles…which would be Wrightman’s competition in this area.I thought I would call the number on the flyer. I specifically want to know what services are being provided. I like details like; channel packages, speed of service ( fiber optic sounds cool but since you can throttle it this fact means nothing). Is there on demand? Can I get movies? You know, like I have now.The sales person was extremely unhelpful and did not appear to know her stuff. All kinds of red flags are going up in my mind. If you can’t answer simple questions is it because you truly are incompetent or you are minding your words because of issues.Well I don’t want to find out. If I go with the actions to date of the install crew in my area ; I have never had issues with rogers until Wrightman crews began digging up rogers cables putting the neighborhood into internet black out. I got apology from rogers and a rebate for that, but no such courtesy from Wrightman.My lawn (boulevard) has had thick wrist size cables on it since last fall. You know I’m very particular about my lawn and I cannot maintain it. It’s unsightly. My personal main lawn (which is my property) had service location flags all over it. Looks like a lawn blowing arena.I had to pull out rusty flags this spring because all winter they sat under the snow.Are you guys gonna keep this up? I am not going to order your service for the lack of support already. I need to cut my grass today… so guess what’s going to happen to the locate flags?What a waste of time and money guys….I don’t see an install crew even on the horizon. Why locate? Grass doesn’t stop growing.Please clean up this mess. Who partly builds a service then pesters neighbours to buy it?I was interested briefly with this type of sales tactic, but am now frustrated.

Absolutely the best internet provider in the Centre Wellington area, period! We were with another company until Wightman brought TRUE fast speed optic fibre internet to Fergus. What a difference, no more throttled speed like the other providers, no monthly data cap so you can stream 4K movies while kids game and not increase your cost. Plans are lower cost than the competition. Plus all the local government services are using Wightman - township office, police etc. What does that tell you?

Call teck support had a problem with our internet and had a problem that a service technician had to come out and 4 hours later Zack show up and had as up and running in less than an hour oh by the way this was a Saturday morning unbelievable service thank you wrighman and Zack for getting is back on line.

Signing up with Wightman is a great disappointment. Every part of the process and service feels like a tale of two cities: one part will be superb, the other will be utterly and intentionally terrible. Gigabit fiber internet? No upload! Great technical staff? Incompetent sales! The promise of future tech? The utter disappointment of obsolete pixelated video, breakups during phone and horrible routing that makes even the Internet slow! Saving money? Hardly - every competitor is far less expensive! That says something in Canada! I can't wait to get rid of these guys!

Thank you Elaine in technical support for your help… and making my day. You cheerfully and efficiently navigated the issues and followed up the next day with me! I have been so impressed with the customer service i have received with Wightman.

This review is about the TV only.The PVR allows only a maximum of three shows to be recorded at the same time. Cogeco allows six--twice as many.And I said 'maximum'. If you set three shows to record one after the other on the same channel (or one football game), that counts as your three shows and you won't be allowed to record a show on a different channel at the same time.There are some straightforward software fixes but instead of addressing this major problem, the latest update added a distracting 'Live' label to the channel guide.Miss a show? Wightman and Bell tease you with all sorts of content being available online. But after frustrating you with an endless registration loop, it turns out that only a fraction of their services are available online. And of course neither Wightman nor Bell bothered telling me that before I worked myself into apoplexy.No wonder Wightman demanded that we sign up for three years. If it wasn't for my wife's unwillingness to go through the learning curve of a different provider, we would have returned to Cogeco.

We recently moved to Elora and out internet needs were quite limited due to location, Wightman offered dedicated Fibre and we went with it. From the first phone call the process was excellent! I was Greeted by a very friendly and helpful customer rep explaining the process... time scheduling, line install and the Final Link up. They ensured their install was going to work for our timeline, Wightman was a seamless, personal and excellent experience, nothing like I have experienced before. The current service has been solid and zero glitches. A well oiled machine... Thank you!!

They’re digging up to instal fibre cables. They’re leaving a mess all over the neighborhood, not cleaning behind them. Cutting up other provider cables even through they are all already marked. Irresponsible and careless of their staff on the community.

This service was good when we started with them a couple of years ago. Now we have no on-demand service and were told that a lot of people have this problem (read nothing that they can do) . That is after a 45 minute wait on hold because of higher that expected call volume". Wightman is still about 80 bucks a month cheaper than the big company so I guess you get what you pay for."